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Customer Support Technician
| Details |
Country: USA
Location: TX Houston
Total applied: 13
Relevant Work Experience: 2+ to 5 Years
Career Level: Experienced (Non-Manager)
Education Level: High School or equivalent
Job Type: Employee
Job Status: Full Time
Job Shift: First Shift (Day)
Salary: From 35,000.00 to 55,000.00 USD per year
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Customer Support Technician
A rapidly growing Houston based software company seeks an experienced help desk technician to support our growing customer base. Our products include software applications utilized by businesses to record agent/customer interactions (phone, PC, chat, email) for quality monitoring, training and customer dispute resolution.You will be working at our Houston operations center.
You will be assigned to troubleshoot customer reported issues thru diagnosis and correction techniques that will require direct phone conversations with the customer.
Required Skills:Proficient in troubleshooting PC / Server hardware and software issues Proficient in the use and configuration of Windows 2000 / 2003 server Solid networking skills including TCP/IP, DNS, DHCP and routing Good customer communication skills a must Good organization skills to manage and prioritize multiple projects Fluent in English
Desired Skills:Experience with customer support for applications utilized by call centers Basic understanding of phone system functionality and terminology Flexibility for some travel to support software implementations
Compensation includes salary, merit bonuses, health insurance and the option to participate in other benefit plans including 401k with company matching.
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Computers, Software 
