Data Delivery support

I.  POSITION PURPOSE:

This position focuses on insuring that data coming into and going out of this clients(CFS) applications is accurate and complete.  It will entail supporting both CFS? legacy application, Ephesus and it?s Front to Back application,.  Working with a global team of Data Delivery Support Analysts, this individual will be responsible for daily aspects of the trading lifecycle for clients located around the world.  Based on time zones, Data Delivery Support Analysts will pick up support for all clients and insure that the appropriate operational tasks are completed.  Open tasks will be passed to the next shift in another time zone.

A)  Collectively, this group is responsible for insuring that client data is flowing as expected when new interfaces are implemented or new clients go live.

B)  Loading, correcting and verifying trade files to insure all activity is correctly reflected in the appropriate CFS applications.

C)  Produce extract files for brokers, clients and third party vendors including verification of any changes that have been implemented for accuracy and perform general file spot checks to insure overall quality.

D)  Investigate missing files or data problems with inbound or outbound files.

E)  Talk with external parties to discuss data problems.  This would include clients, vendors, brokers, counterparties and banks.

F) Identify and define client issues and enhancement requests.  As necessary work with the development teams, operations staff and/or product management to define the specifications, provide additional information and obtain client sign-off.

G)  Create, maintain and enhance a repeatable process to insure a quality experience for each client.

H)  Ensure successful delivery and customer satisfaction as well as management of service expectations including work products, timing, and value to be delivered.  II.  ORGANIZATIONAL RELATIONS:

This position reports to the Global Connectivity Manager.III.  PRINCIPAL ACCOUNTABILITIES:

A. Technical Expectations/Professional Practices:

1.  Candidates must have demonstrated ability to work with external clients, vendors and brokers as well as developing good working relationships with each of these groups.

2.  Candidates must have good problem solving skills.  They will be required to research problems reported by their user community to determine if an actual problem exists or additional training is required.  When actual problems exist, they need to, as appropriate, recommend workarounds until an actual resolution can be implemented.

3.  Candidates must have the ability to explain difficult concepts to users in terms that they can easily understand.  This should include developers, technical users and non-technical users.

4.  Candidates must understand a wide range of financial products and strategies that a hedge fund might use.  Working knowledge of trading, risk and processing characteristics of equity, fixed income and OTC products.

5.  Candidates must have strong knowledge of the financial services industry, its products and practices, and a strong interest in further development and learning.

6.  Experience in either middle office or back office operations for a hedge fund or other financial services organization is required.

7.  Strong working knowledge of Microsoft Word and Excel. 

8.  Assist with designs reviews for content and usability.

9.  Support system testing and beta programs.

10. Work closely with developers to ensure that the requirements are understood and that the designs support the requirements.

B.  Management/Leadership Expectations:

1.  Gather and document requirements.

2.  Product release planning and execution.

3.  Coordination with other Data Delivery Support staff with respect to strategy.

4.  Tracking and managing resolution of issues.

5.  Regular Status reporting.

6.  Good organization and planning skills.

7.  Good interpersonal and teamwork skills.

8.  Strong communication, presentation and writing skills.

9.  Strong quality results orientation and desire for continuous learning.

10. Ability to build strategic working relationships.

11. Good follow up skills and work load management.

12. Contribute to team success.IV. EDUCATION, EXPERIENCE, & SKILLS:

1.  A minimum of 5 years experience in the financial services industry or as a consultant to the financial services industry is essential.  Hedge fund experience is extremely desirable.

2.  A minimum of 2 years experience in an operational role is required.

3.  Must possess excellent oral and written communications skills.

4.  Some US and global travel may be required.