Department Information Systems Specialist II

DEPARTMENT INFORMATION SYSTEM SPECIALIST II

 

Apply online at www.jobaps.com/sj An employment application must be submitted.  Resumes will not be accepted in lieu of an employment application.

 

Open Competitive Examination
 AMENDED ANNOUNCEMENT

 

SALARY:  $1613.60 to $1960.80 bi-weekly (approximately $3496-$4248 per month)

FILING PERIOD:  July 10, 2006 through August 25, 2006

 

TENTATIVE EXAMINATION DATE:  TBA

This examination is being given to fill one vacancy in the San Joaquin County Employees? Retirement Association (SJCERA) and to establish an eligible list to fill future vacancies. The San Joaquin County Employees? Retirement Association Is entirely operated on an Apple computer system. With everything used by the SJCERA staff on a Mac platform, we seek information systems specialists with strong backgrounds in this type of hardware and software.

 

TYPICAL DUTIES:  Provides technical assistance to system users for computer and networked systems equipment including hardware, software and peripheral equipment.  Network monitoring, review of system logs, performing backups, running and monitoring system processes; hardware and Software support; use of Microsoft Office Products, preferably in the last year; support of Microsoft Office Products, preferably in the last year; creation of user documentation, policies and procedures, or other system/user documentation; In use, support, or programming of Database applications.  Responds to requests for assistance on desktop and computer related problems including hardware, software, peripheral printers and related equipment; determines severity of problem and resolves or refers to higher-level information systems staff; installs, tests and configures computer hardware, software, programs and applications; troubleshoots to ensure functional operation. Performs a variety of technical duties in the installation, configuration and troubleshooting of hardware and software applications and equipment on networked systems; monitors computer systems, networks and applications for response time, problem prevention, performance and resource utilization; troubleshoots and maintains networked components including routers, hubs, bridges, and switches.

MINIMUM QUALIFICATIONS:

 

Note: Supplemental application must be attached to a transfer application.

 

Note:  A special requirement has been approved by the Civil Service Commission for this position. In addition to the education and experience, applicants must have at least 12 months paid work experience with all of the following:

? LAN (Local Area Network) administration

? Mac OS X Server and Workstation

? FileMaker Pro version 6 or greaterPATTERN I

  Experience:  One year as a Department Information Systems Specialist I in San Joaquin County.OR PATTERN II

Education: Completion of at least 60 semester (or 90 quarter) units from an accredited college or university, including 24 units in computer science.

Experience:  Two years of experience that included substantial responsibility for operating, installing, configuring, testing, troubleshooting and repairing desktop computer hardware, software, peripheral equipment and/or network systems.

Substitution #1: Possession of an approved information systems technology certificate, or completion of an approved information systems training course may substitute for all or part of the above-required education. A list of approved certificates and/or courses shall be maintained within the Human Resources Department.

Substitution#2: Additional qualifying experience may substitute for the above-required education on a year-for-year basis.

Special Requirement: Applicants for positions in this class may be required to demonstrate proficiency in operating, installing, configuring, testing, troubleshooting and/or repairing desktop computer hardware, software, peripheral equipment and/or network systems as part of the testing or selection process.

Knowledge of: Operations, services and activities of a comprehensive information systems program; personal computer hardware and software components; operational characteristics of local and wide area network systems; operational characteristics of communication systems; network cabling standards; principles and practices of troubleshooting computer system hardware and software problems; basic principles and practices of technical network administration; principles and practices of customer service; operational characteristics of various computer software packages; operational characteristics of a variety of communication equipment and devices; methods and techniques of developing technical documentation and training materials; principles and practices of record keeping; modern office procedures, methods and equipment.

Ability to: Respond to and identify user computer related problems; install and configure desktop computer systems and peripheral equipment; troubleshoot a variety of desktop systems hardware and software; perform routine technical maintenance on local and wide area networked systems; test and repair network cabling problems; communicate technical information to a wide variety of users; perform minor repairs on computer equipment; assist in planning and evaluating new systems and equipment; communicate clearly and concisely, both orally and in writing; establish and maintain effective working relationships with those contacted in the course of work.

  Physical and Mental Requirements: Mobility ? Frequent use of data entry devices; frequent sitting, standing or walking for long periods; occasional pushing/pulling, bending, squatting and crawling; driving. Lifting ? frequently 5-30 pounds; occasionally 70 pounds or less. Vision ? constant use of good overall vision; frequent reading/close-up work; occasional color, depth and peripheral vision. Dexterity ? frequent repetitive motion; frequent writing; frequent grasping, holding, and reaching. Hearing/Talking ? frequent talking/hearing in person and on the telephone. Emotional/Psychological ? frequent decision making and concentration; frequent public contact; occasional working alone, working nights and traveling. Environmental ? frequent exposure to noise.