French Technical Support Representative

Join a leading technology provider for the insurance and claims industry! Audatex, a Solera company, delivers the industry's most comprehensive claims processing solutions through technology, shared services, and consulting to insurance carriers and their trading partners, including collision repairers and automotive recyclers.



Our strong financial position enables us to invest in innovative technology, products and services, and our people. Within Solera, the company employs 2000 associates in over 20 countries, and has a global network of over 50,000 customers.



Audatex offers excellent career opportunities and the ability to work in a highly collaborative, dynamic environment. We offer a competitive salary, outstanding benefits package and the professional advantages of an environment that supports your development and recognizes your achievements. We are an Equal Opportunity Employer.



You will be a part of our Client Service team in Ann Arbor. You will provide first-line technical client support via telephone for all Audatex applications and products. In addition, you will document each client contact for historical reporting requirements and for ongoing development of department procedures. You will also maintain the standard for service levels, including research of relevant issues and continued contact with the client until all issues have been resolved.

Ideal candidate should have experience working in a call center environment where there are high customer service standards and metrics required. Candidate must have strong PC knowledge, including installing and troubleshooting software and installing and configuring hardware to the board level required. In addition, candidate must have strong knowledge of Windows Operating systems (95, 98, NT, 2000, ME), Installation and troubleshooting of RAS and TCP/IP. Remedy experience a plus. Candidate should have solid communication skills and ability to follow through and complete several projects concurrently. You must be a self-starter who can work independently and find alternate ways to accomplish objectives. HS diploma required, 4-year college degree in Computer Science or related field, or equivalent technical training preferred. Must be bilingual in French.