Help Desk Analyst-French Speaking

 

Position: Help Desk Analyst,French Speaking

Hours: Days (some possible night and weekend coverage)

(Shift schedules are not concrete and are subject to change)

DUTIES:

***The majority of job duties will be performed via phone conversations***

? Assist stores with POS register equipment and POS program problems and questions

? Monitor store data circuits and phone lines and notify Telco of circuit outages when necessary

? Assist office and warehouse personnel, home PC users and stores with PC hardware and software, modems, phones, printers, copy machines, fax machines and various other equipment

? Create, update and manage end user accounts

? Log all trouble calls and requests and forward unresolved issues to the appropriate IT departments

? Follow up on all calls to ensure timely resolution and customer satisfaction

? Handle various other customer support related duties as they arise (including clerical work, paperwork and data entry)

QUALIFICATIONS:

? PC skills with emphasis on Windows 2000/XP operating systems and Microsoft Office XP software

? PC troubleshooting skills; both hardware and software

? An understanding of servers, virtual drives and directory structures

? Must have customer service experience; prior trouble ticket and ACD experience a plus

? Good verbal and written communication skills

? Good people skills and the ability to work well with others

? Excellent phone skills

? Ability to work under pressure

? Ability to work with minimum supervision or independently

? Strong analytical and problem solving abilities

? An interest in technology and a desire to learn

? Must be flexible as to the hours and days worked and must be able to work overtime when necessary