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 Help Desk Analyst I

Details
Country: USA
Location: CO Denver
Total applied: 12

Job Type: Employee, Temporary / Contract / Project
Job Status: Full Time

Help Desk Analyst I

Robert Half Technology has immediate openings for Help Desk Analysts I.? Candidates must be comfortable working in a call center environment, customer-service oriented, and possess strong troubleshooting skills.

?

Responsibilities include:
Assisting internal and external customers with computer issues
Answer and log all incoming Help Desk and Customer Service calls and the resolution.
Excellent troubleshooting skills
Research issues as needed and escalate when necessary
Be part of a team that provides 24/7 support for Global locations and customers.

?

Requirements:
1+ years help desk experience
Experience troubleshooting Windows applications including: Microsoft 98/2000/XP O/S, Microsoft Office (Word, Excel, Outlook, Access, PowerPoint)
Experience utilizing Active Directory:?adding/deleting new users, resetting passwords, security settings
Experience troubleshooting Windows Server 2000/2003 preferred

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