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Help Desk/Tech Support II
| Details |
Country: USA
Location: NJ EDISON
Total applied: 16
Job Type: Employee
Job Status: Full Time
Salary: From 30,000.00 to 40,000.00 USD per year
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Help Desk/Tech Support II
Customer Support: Provide Level 2 technical and product support for software developers, customers and distributors. (Level 1 being Tech support and level 3 being product engineer or software engineer). Responsible for outbound and incoming calls with prospective customers and software developers explaining our product offerings and benefits. Document customer and software developer communication regarding products, market and application requirements in company database Review trade publications, resource material, trade shows, Internet, company resources to identify prospective customers and software development opportunities. Provide technical and product assistance to support software developers, sales managers, customers and distributors. Communicate with Product Manager to resolve technical and product issues. Test and document new products, product features, utilities, and drivers. Work with the Product Manager to deliver technical expertise and training to other departments Provide sales assistance, as required, to support sales managers, users and distributors. may involve visit to customer to solve issues. To schedule an interview, send an updated resume with salary requirements to
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