Instructional Technologist/Performance Consultant

General Job Description (specifics):

Instructional Technology


Conducts training needs assessment and recommends solution to address business needs




Identifies the most effective technology to deliver learning solutions based on business need and capabilities




Consults on selection of new technologies to manage or develop learning solutions




Implements new learning technologies

Instructional Design, Development and Delivery


Plans, conducts and coordinates all aspects of learning strategies, curriculum and course design, development and delivery




Applies appropriate adult learning principles using a wide variety of methods and media to deliver content




Provides sound expertise for designing interactive, activity driven training




Builds productive relationships and establishing rapport




Conducts course evaluations to ensure effectiveness of programs and provides input for modifications to course content and activities




Manage project work plans and work teams





Performance Consultant


Analyze performance problem and recommends the most appropriate solutions




Strong relationship management skills working in all levels of the organization and cross functionally




Collects, analyzes and reports on program metrics and trends using Six Sigma or equivalent methodology to depict business impact and return on investment




Participates in cross functional teams to support and make recommendations for process and program improvements




Works with management and subject matter experts in developing solutions to performance problems and when needed new courses and curriculum




Works with subject matter experts to continuously improve personal knowledge, skills, and abilities in all areas




Aids in marketing of courses and value delivered to the organization




Assists management and team with other special projects and duties as assigned





Supervisory Responsibilities




May be asked to coach and mentor other junior designers and facilitators

 





Contacts

Contacts will be made with all levels of employees within the organization. Routine contact is required with new employees, subject matter experts, and Management.





 

Must Have Skill sets and yrs of experience:


Bachelor?s degree with a focus in Education, Instructional Technology, Human Performance Improvement, Industrial Psychology or equivalent required, Master Degree in Instructional Technology a plus.




5-10 years training, facilitation, instructional design, and/or consulting experience;




Demonstrated history of experience executing effective programs, implementing learning technology, supported by proven evaluation techniques




Experience in presenting concise summaries to executives clearly presenting problems, solutions and results.




Experience using technology driven Human Resource Information Systems, Learning Management Systems, web-based training authoring tools.




Must be knowledgeable and experienced at applying sounds Instructional Systems Design principles




Skilled technical writer




Must be a team player with the confidence, courage and influencing skills to champion change




Must be highly focused in thought and behavior, anticipating obstacles and opportunities, while maintaining a long-term, big picture view




Strong interpersonal and presentation skills




Classroom management skills




Knowledge of and proven application of adult learning concepts and principles




Project management and organization skills




Effective public speaking




Excellent oral and written communication skills




Demonstrated ability to interact effectively with all levels of the organization




Familiarity with commonly used concepts, practices and procedure within training field




Exceptional customer service skills




Strong interpersonal and presentation skills




Advanced skills in MSOffice Suite, including Word, Excel, Outlook, Access, and PowerPoint; basic knowledge of Internet




Must have a genuine desire to help others and ensure their success




Ability to focus on results while maintaining a sense of urgency




Ability to work under pressure of multiple projects and deadlines




Ability to effectively prioritize and balance workload in a rapidly changing environment




Ability to interpret and apply required policies and procedures





 

Nice To Have skill sets and experience:


Prior experience in sales and mortgage industry preferred




Prior experience in call / contact center preferred