Lawson Application Support Consultant

Exciting things are happening at Lawson Software?

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We are growing; not only on our own but through our merger with Intentia Software. Lawson has a reputation as an industry leader in business application and consulting services. There has never been a better time to join Lawson.

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Are You Ready??

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Lawson is looking for Application Support Consultants.?? This position is responsible for providing application and technical support for Lawson products and designated third party products to customers, partners and company associates.? Support is provided via online support tools and telephone.? This position is responsible for all incoming cases, including critical cases and escalations.? The focus for this position is to provide application and technical support on a broad spectrum of products to specified customers within a region and provide necessary language translation.? The position is responsible for resolving cases within a defined timeframe using standard processes and managing a queue of cases to ensure all service level agreements and customer satisfaction goals are achieved.? This position requires broad application and/or technical knowledge as well as good trouble-shooting skills and excellent customer service skills.

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Leading the industry in providing collaborative, industry-tailored enterprise software, Lawson solutions are designed to fundamentally improve the business performance of our clients? organizations. The open architecture of our solutions offers our clients the choice of directly deploying a pre-configured solution or quickly and easily customizing our product offerings to conform to their business processes.

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The merger with Intentia created a new company with more than 3,500 employees serving approximately 4,000 customers in 40 countries with business applications for the services, manufacturing, distribution and maintenance sectors spanning multiple industry categories. Bringing together these two highly complementary companies of similar size created a new entity with significant global scale and a strong balance sheet that supports long-term viability and an ability to invest in innovation.

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Qualifications: ?

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Excellent Customer Relations Skills and Problem Solving Techniques.

Strong Verbal and written communication skills.

Sound business understanding and functional knowledge in one or more of the following areas: Human Resources, General Ledger, Manufacturing, Procurement, Payroll, Benefits.

2 years experience with relevant technologies such as Windows and i-Series operating systems, DB2? database, WebSphere, UNIX, and application servers.

2 years of experience providing support or consultancy on business software systems (Lawson, Intentia MoveEx, Oracle, PeopleSoft, SAP, JD Edwards preferred).

Ability to work a variety of shifts.

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Benefits:

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Lawson offers a competitive benefits package that includes:? Medical and Dental Benefits, Life and Disability Insurance, 401(k) Retirement and Profit Sharing Plan (Immediate enrollment, and 100% vested from the start!), Employee Stock Purchase Plan, Flexible Spending Accounts, Flexible Time Off, Employee Assistance Program, Tuition Reimbursement (up to $5,000/year), and a Corporate Workout Facility.

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Lawson is an Equal Opportunity Employer M/F/D/V

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Sorry, no relocation provided.

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Must be eligible to work in the United States without sponsorship.