MQ L2 Support

Software Group provides the foundation for On Demand Business. We are the world's largest provider of middleware and the second-largest software business in the world, contributing about 15% of IBM's total revenue and one-third of its profits. We have approximately 40,000 employees worldwide, including the world's largest direct software sales force of 13,000 people. SWG works with 100,000 business partners worldwide, with more than 100 strategic ISV alliances. We have 40 software research labs worldwide; more than 25,000 developers, 24 on-demand software centers; and 14,000 employees dedicated to open software technologies, including Linux, Java and XML. This job involves working remotely with sophisticated customers running WebSphere MQ, at a high level of technical knowledge, diagnosing data dumps/traces, troubleshooting and debugging complex computer systems to determine a course of action and recommend solutions. Our customer base is worldwide (i.e. Americas, EMEA, and Asia Pacific). Must be a self-starter, quick learner, and enjoy operating in a challenging and very fast paced work environment. Some shift and/or weekend work is required. Major Field of Study:Computer Science, Information Systems. AIX, Sun, HP, other O/S; Intel skills; Network skills; Analytical/Technical Ability; Communication skills, verbal/written; Adaptability/Flexibility; JAVA knowledge/experience; and RETAIN/CCWIN. Some knowledge of WebSphere MQ helpful but not required. Customer support experience a plus. Excellent communication skills, verbal and written, a must. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin. xallx

Workplace
S-Traditional Office

Division
Software Group: 7G-AIM APPLIC INTEG MIDDLEWARE

Desired Skills

Additional Info

Education
Bachelors Degree/Equivalent Experience

Major
Not Applicable