QA Test Technician / Customer Service Specialist

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When applying for this position, please list the job title in the subject line of your email.

Perform Quality Assurance testing, regression testing, and failure analysis for company products; perform troubleshooting tasks for escalated customer support issues; assist with systems administration tasks.

Primary Responsibilities:
Design and implement regression test suite and methods.
Report and monitor all bugs found in testing.
Maintain and update all test equipment, systems, images, and suites.
Research new technologies and report on their potential impact regarding company products.
Develop troubleshooting processes for typical customer issues to be used by front-line support staff.
Troubleshoot escalated customer support issues.
Perform supervised network and systems administration tasks.

Requirements:
Excellent and practical knowledge of current PC hardware and Microsoft Windows systems.
Knowledge of modern software test procedures.
Demonstrated ability to find, regress and track defects and other bugs.
Ability to communicate well with co-workers and customers.
Ability to establish priorities, work independently, and proceed with objectives without supervision.
Effectively troubleshoot problems with customers.
Ability to identify and troubleshoot elusive problems.
Preferred: Practical experience and knowledge in multimedia and graphics technologies.
2+ years in a test and/or escalated customer support role.
Associates Degree in related field.
Combination of education and work history that meets the above requirements


Job Title: QA Test Technician / Customer Service Specialist
Primary Skills: Customer Service; Testing; troubleshooting
Job Industry: Computers
Vacancies: 1
Job City: Boise
Job Metro Area: Boise
Job State: ID
Job Country: US
Salary: DOE
Hours per Week: 40
Start Date: ASAP
Job Duration: 9 - 12 months
Degree Type: NA
Degree Area: NA
Experience Minimum: 2 Years
Certificates/Licenses:

To submit a resume for this position, you must place PR83713/MB/6365JR in the subject line of your e-mail. Send your resumes to: