Recovery & Performance Analyst

Requisition #492

 

COMPANY OVERVIEW:

 

PJM Interconnection is a regional transmission organization (RTO) that plays a vital role in the U.S. electric system.PJM ensures the reliability of the largest centrally dispatched control area in North America by coordinating the movement of electricity in all or parts of Delaware, Illinois, Indiana, Kentucky, Maryland, Michigan, New Jersey, North Carolina, Ohio, Pennsylvania, Tennessee, Virginia, West Virginia and the District of Columbia. PJM, acting neutrally and independently, operates the largest competitive wholesale electricity market in the world. PJM manages a sophisticated regional planning process for generation and transmission expansion to assure future electric reliability. PJM facilitates a collaborative stakeholder process. Stakeholders include participants that produce, buy, sell, move and regulate electricity.

 

GENERAL POSITION SUMMARY:

 

The Recovery and Performance Analyst will have specific responsibilities for enterprise storage management in a team environment. These responsibilities will include:

?  Backup and recovery management of AIX, Linux, and Windows server file systems, and Oracle and SQL Server databases

?  Off-site server and database backups to support business continuity

?  Administration and planning of a Brocade based SAN

?  Administration and planning of enterprise disk and tape storage devices

?  Development, implementation, and maintenance of storage management procedures

 

As time permits and the skill set of the Analyst is appropriate, the position will secondarily coordinate computer room planning and management for all PJM facilities.

 

DEPARTMENT SUMMARY:

 

The AIX Infrastructure Department provides technical support to all of the production servers that support the various PJM business applications.  The department maintains the AIX and Linux based environments for servers and workstations that provide productivity applications to the employees of PJM.  The mission and responsibility of the team is to ensure the quality and availability of system tools while providing efficient and effective problem resolution for all applications.  The group is responsible for the installation, configuration and maintenance of servers, Enterprise storage, Storage Area Networks (SAN) and middleware products.

 

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

 

?  Participate in the design and implementation of appropriate enterprise storage capacity for all projects and infrastructure systems within ITS.

?  Participate in the implementation and maintenance of applicable storage management processes and procedures.

?  Regularly monitor file system and database backup completion, mitigating backup completion issues as appropriate.

?  Regularly monitor SAN and enterprise storage performance, mitigating storage performance issues as appropriate.

?  Participate in all ITS efforts related to the enterprise management aspects of the technology projects and initiatives within ITS.

?  Participate in projects, including contributing to the development of project plans related to the enterprise management process.

?  Participate as required in the annual expense and capital budget process for ITS for projects related to enterprise management.

?  Actively participate in the development of the ITS Systems Strategy as it relates to the enterprise management aspects of any initiative at PJM.

?  Develop and implement innovative approaches for enterprise management within a technology environment.

?  Participate, as appropriate, in the evaluation of vendor proposals relative to all work initiatives within ITS pertaining to enterprise management.

?  Demonstrate ability to work independently and to train, guide, or assist others in the completion of assignments.

?  Participate in the development of enterprise management best practices to assure the ongoing effectiveness of relevant processes and systems with ITS.

?  Maintain an exceptional level of customer focus. Maintain an inspired culture that is time based and centered on integrity and customer focus.

?  Demonstrate ability to work with minimal supervision in pursuit of departmental goals and objectives with little or no specific direction.

?  Participate in the development of processes and approaches for periodic enterprise management reporting within a technology arena to allow for more in-depth analysis of the audit and security impact of technology initiatives at PJM.

?  Utilize enterprise management practices to help maintain the health of the network infrastructure at PJM.

?  Develop practices to proactively predict issues in the operating environment at PJM.

?  Participate in the creation of an understandable process for enterprise management that adheres to accepted business practices.

?  Build and develop strong relationships with ITS business area clients by providing superior customer support as demonstrated by clearly owning, resolving and communicating issues and problems.

?  Demonstrate ability to be responsive to customer needs, requirements and deadlines and generally promote goodwill in a professional and trust-building manner.

 

CHARACTERISTICS AND QUALIFICATIONS:

 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Required:

?  Bachelor?s degree in Computer Science, Engineering, Business or equivalent work experience.

?  0 ? 5 years professional experience

?  Strong analytic ability

?  Ability to manage concurrent and differentiated tasks

?  Excellent oral and written communications skills

?  Willingness to learn new technologies

?  Ability to learn in a team environment

?  Demonstrated ability to work in a team environment to accomplish shared objectives and goalsPreferred:

? Experience with server and database backup/recovery, specifically using:Tivoli Storage ManagerTivoli Data Protection for Databases, Exchange, or SAPORACLE RMANIBM Magstar and LTO automated tape libraries

? Experience with or understanding of enterprise storage management, specifically:Storage components, including IBM Shark, IBM FAStT, and Brocade SANStorage provisioning, including database mount point allocation, LUNS, and LUN MaskingStorage device performance and tuningSAN performance and tuning

? Expertise in one or more programming languages, including:PERLShell ScriptingSQLJava and JavaScriptPROLOG

? Experience with an enterprise database, specifically:OracleSQL Server

? Computer Room or infrastructure management experience, including:Knowledge of server installation procedures and standardsPhysical server installation, including network cablingCoordination of team responsible for server and other infrastructure installation Computer Room planning, including space, power, and cooling

? Specific user or administrator operating system experience, including:AIXLinux