Senior Software Engineer - Contact Centers

Job Description:
Clarke American, with over 130 years of providing services and products to financial institutions, is looking for outstanding individuals to join our team! We currently serve over 3,200 financial institutions with direct marketing services, contact center services as well as checks and related products. Clarke American works with its partners to increase customer satisfaction by helping them develop profitable long-term relationships.

Are you interested in joining a team that has almost doubled its market share since 1997?

We are currently seeking a Sr. Software Engineer-Contact Centers to be located at our corporate office in San Antonio, Texas.

TO APPLY FOR THIS JOB:
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Essential Functions:

The Sr. Software Engineer - Contact Center is a contributor to all steps within the SDLC including functional and non-functional requirements gathering / validation, analysis, design, construction, testing and implementation. The engineer will work closely with the IT architecture team to design and implement solutions which integrate into the strategic architecture blue print for Clarke American. The engineer may work individually, as part of a team, or as a team leader in the development and implementation of systems. All engineers are responsible for delivering quality solutions and services to Clarke American, its partners and customers. This position will primarily support strategic projects associated with Clarke American's contact centers.

Duties and Responsibilities:

Leads development group in design, construction and product transition to technical support teams.

Works closely with project manager to determine project scheduling and resource requirements; Meets scheduled deliverables that are defined by the project team.

Collaborates with IT architecture, business analysts, and product development to determine major system enhancements and new functionality.

Works with IT architecture in creating technical architecture plans at the enterprise level and for specific IT projects. Creates detailed design plans which align with the technical architecture.

Provide technical guidance and training to other IT staff members.

Analyzes design trade-offs and proposes alternate system solutions.

Suggests continuous improvements to existing construction and documentation techniques.
Reviews QA plans and procedures to support major project implementations.

Initiates project status communications with project managers on a timely basis.

Participates in vendor and product evaluations. Defines evaluation criteria, weighting, and final scoring of solutions/options. Member of recommendation team.

Education and Knowledge Required:

Bachelor's degree in Computer Science or equivalent required. 5+ years of experience in designing and developing complex systems. Expertise in Object Oriented Design and Object Oriented Programming. Expertise in UML, WSDL/SOAP and Service Oriented Architecture. Excellent verbal and written communication skills. Strong analytical and troubleshooting skills. Knowledge of various SDLC methodologies, when to apply the various types, and their functions within a development environment. Familiar with current concepts, practices, and procedures. 5+ years of development experience with the following technologies: Java/J2EE, LDAP, XML, VXML, Relational Databases (Db2, Informix, Oracle or MS SQL Server). 2+ years of experience in a contact center environment providing applications and architecture support including CSR applications, call routing applications and IVR technologies. Working knowledge of object oriented programming techniques for design, construction, testing and implementation of project requirements. Ability to work independently in the development and installation of major systems. Strong operating systems background including: LINUX, OS/390, and UNIXIn depth knowledge of systems facilities and procedures. Leverages experience, industry knowledge/best practices, and own personal judgment to accomplish goals. Creativity and the ability to 'think outside the box' desired. Knowledg

Job Experience:
Java, SDLC, OOP, J2EE, Genesys.

Searchable Keywords: Sr Software Engineer - Contact Centers / gj-mo

Minimum Education Required: Bachelor

Years of Experience Required: 3-5 Years

Expected Travel Time: None

This company may offer relocation assistance.