Siebel TPM Practice Lead

Adecco Technical is seeking a Siebel TPM Practice Lead who will be responsible for the provisioning of CRM solutions with a focus on Trade Promotion Management (TPM) in line with CoE Siebel strategy.

The Practice will also be the single authority for design, delivery and implementation of Siebel CRM, including a library of artifacts enabling world-class, re-usable, value-adding TPM solutions on the most current Siebel platform.

Accountabilities:
* Develop a clear strategy for Siebel TPM that supports the delivery of the Global Centre of Excellence CRM Strategy.
* The lead will be the single global leader for Siebel TPM solutions delivered for all businesses in each Regional Operating Unit.
* Manage the projects to deliver the Siebel TPM solutions either directly or via a senior project manager.
* Ensure that the Siebel TPM solution delivered exploits the best of Siebel and related warehouse automation technologies to meet the requirement of the Centre of Excellence Siebel CRM strategy.
* Forge strong and enduring links with Marketing Managers and Customer Focused Directors, building a trusted partner relationship.
* Identify recruitment and training requirements to ensure the team and their skills are developed, respected and admired in the Practice
Source and lead a talented and agile team to implement world class TPM solutions.
* Manage the development of practice members through effective coaching and mentoring.
* Institute the tools, plans and documentation via a library or repository that would accelerate: Consistent, repeatable implementation plans / reporting and communications / repeatable training materials, for future projects.
* Implement best industry Siebel Practices around: Development processes and standards, Development tools, System landscapes and upgrades, Learning and certification process.
* Work closely with the Architecture team to drive convergence of future solutions and skills.



Pre-Requisites:
Recognized in the industry and an expert in Siebel Trade Promotion Management, to include:

* Minimum of 8 yrs of experience in implementing Siebel CRM systems
* At least 4 implementations in Siebel TPM
* Project Management skills and proven delivery experience
* Prior practice management experience in a large consulting organization (Siebel Certification)
* Proven experience and in-depth knowledge in CRM business processes
* A good understanding of business models or global models in an FMCG organization.
* A rigorous understanding of Siebel system landscapes.
* Ability to work with multiple priorities in delivery and project organizations.
* Experience working in large and distributed teams in multiple geographies.
* Ability to motivate and inspire a talented team of IT specialists.
* A collaborative approach including effective conflict management.
* Excellent communication skills both verbal, written and cross-cultural.
* Possess strong influencing, negotiating and relationship management skills.
* Ability to travel up to 25% of the time (domestic and international)
* The ability to lead change and to provide direction within a constantly changing and dynamic business.

Key Performance Indicators:

Robust and integrated technical solution delivered on time and on budget.

Regression impact of any changes to the productive business fully accounted for such that there is no down time due to changes from a new or existing business unit.

Effective leveraging of global and other regional solutions to minimize divergence of the solutions and local development effort.

Retention of knowledge and key resources in house.

Actively seek to share knowledge and build capability within the team Alignment to global standards and practices through feedback from global audits.


Key relationships:
Head of Global Custom Solutions Centre of Excellence Client Server/Legacy Applications.
Regional Operating Unit Service Delivery Teams
Business Project Team
Relationship Managers
Business Sponsors
Architecture Team

Values in Action:

Accountable - Takes personal ownership for ensuring own subject area is successfully implemented Works collaboratively with other business functions and project team members to ensure successful implementation is achieved and business benefits realized.

Aggressive - Actively promotes and defends Siebel CRM Business Model and the interests of the Regional & Business Unit when opposition to change is encountered.

Displays passion for the subject and looks for appropriate opportunities to actively communicate the positive benefits of change.

Adaptable - Demonstrates a good understanding of the objectives of Siebel CRM Business Model, the regional functional / process strategies and understanding of the wider impacts on business performance, internal and external stakeholders Anticipates the changes required to successfully implement solutions Actively participates in developing innovative solutions to complex problems.

Assertive - Is prepared to defend an unpopular position (where this is in the best interests of the business as a whole) and can follow through a coherent argument to obtain commitment from stakeholders.

Effectively manages conflict (e.g. global versus local, or between local business function or team members).

Motivating - Self-motivated and able to inspire and enthuse others to make significant change through ongoing engagement and by actively promoting the positive benefits Provides leadership, support and coaching to team members and key stakeholders.

Growing People - Acts as a role model for leadership that colleagues aspire to and sets the highest standards for organizational capability.
Actively share and develop talent across boundaries

Collaborative - Negotiates effectively to get things done and actively builds and maintains a web of relationships across the organization. Makes the most of people's skills and knowledge across the company

Forward Thinking - prioritize objectives and workload Articulates well-thought out plans that engage others and encourage them to embrace change.


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