Software Technical Support Engineer

Job Description:
-Provide front line product support via email and phone to users of the McCabe CM product suite.
-Answer technical questions related to product installation, usage and performance.
-Record customer questions, problems and resolutions in our incident tracking system.
-Troubleshoot and diagnose customer issues.
-Interact with McCabe development team to resolve software bugs and escalated support calls.

Requirements:
-Four-year degree in Computer Science or related field
-Excellent verbal and written English communication skills
-Ability to learn new technologies and software quickly
-Strong troubleshooting abilities
-Self-motivated and able to work independently
-Experience with Unix and/or Microsoft Windows operating systems

Additional experience is a plus in any of the following areas:
-Comfortable working on multiple operating systems
-Good command line skills
-Scripting/programming skills

-Experience with TCP/IP networking, Tomcat, Microsoft SQL Server, Oracle

-Experience with Perl or other scripting languages

-Experience with Configuration Management tools (CVS, RCS, VSS, etc.)

 

Please apply online with resume and salary requirements.