Software Technical Support Representative

Software Technical Support Representative:

 

Metavante Healthcare Payments, a division of the Metavante Corporation, is looking for individuals with a passion for cutting-edge technology to join our Technical Support Team.  We provide software solutions to Third Party Administrators, Health plans and financial institutions.  Our software is a proprietary web-based application that makes access to employee benefit accounts convenient, secure and in the not to distant future ? totally paperless. 

 

The position will handle first and second level calls, emails, and overall support for our Benefits Administrator clients.  Support of our internally-developed software product, a web-based application connected to a SQL database requires an understanding of database technologies. The support person will need to answer functionality questions, troubleshoot problems (including research), query the database, and resolve file processing issues.

 

The successful candidate will possess:

?  College Degree or its equivalent.

?  2-3+ years experience in end-user Technical Support for Software applications, preferably with some time spent in a Call Center environment.

?  2+ years experience in SQL (either MS SQL, Oracle, etc.).

?  Experience in CSV/Fixed file format review.

?  Proficient in MS Word, MS Excel, MS Access.

?  Demonstrable deductive reasoning capabilities.

?  Excellent oral and written communication skills.

?  Ability to work both independently, and as part of a team.

?  Ability to make self-directed decisions.

 

This is a full-time position located in Waltham, MA.  Send resumes to careers@mbibenefits.com

 

About Metavante

Metavante Healthcare Payments offers a consumer-directed health benefits payment platform plus the country?s leading employee benefits card ? electronically accessing FSAs, health reimbursement arrangements (HRA), health savings accounts (HSA), transit/parking accounts and dependent care accounts. Metavante provides medical identification cards, combination eligibility/payment cards, and the ability to access multiple benefits accounts from a single card. Metavante also provides a comprehensive FSA/HSA/HRA platform that provides all the technology a financial institution, health insurance company, third-party administrator, or commercial business needs to offer these accounts. Services include account processing, trustee services, checks and debit cards, online and phone access to account information, investment options, regulatory reporting and related data translation and movement between payers, providers and consumers.

 

Metavante Corporation is redefining banking and payments to financial services firms and businesses worldwide. Metavante products and services drive account processing for deposit, loan and trust systems, image-based and conventional check processing, electronic funds transfer, consumer health care payments, and electronic presentment and payment. Headquartered in Milwaukee, Metavante (www.metavante.com) is wholly owned by Marshall & Ilsley Corporation (NYSE: MI).