Support Systems Engineer

As the world's largest healthcare services company with more than $80 billion in annual sales, McKesson Corporation (McKesson) is a Fortune 16 Corporation that provides pharmaceutical supply management and information technologies across the entire continuum of healthcare.
Information management so powerful that it supports peace of mind. Being part of a Fortune 16 company with over $80 billion in revenue doesn't happen just because you have good business sense. And it doesn't happen overnight. At McKesson Provider Technologies, it takes knowledge and experience. And people like you. People with the passion to make a difference. People with the power to provide comprehensive information systems solutions for the entire continuum of healthcare. And to eliminate inefficiencies and obstacles in healthcare. That's The Power of you.

The position of Technical Support Engineer provides technical support for McKesson products operating in a UNIX/Linux, client/server environment on Oracle database systems. Solutions are highly complex and considered mission-critical in the healthcare industry, requiring rapid resolution.

Responsibilities: Required demonstrable experience in all areas in previous work history

1.Work with customers to triage and diagnose issues with McKesson solutions
2.Master corporate best practices and SCP supported methodologies for all job functions
3.Follow defined troubleshooting processes to fully resolve customer issues
4.Work with resources on other teams as appropriate to jointly resolve cases
5.Maintain accurate work logs and provide customers with updates per guidelines
6.Contribute to the knowledge base by adding and supplementing entries
7.Report on individual performance metrics or success factors as requested

Qualifications:

4-6 years experience in a customer-facing technical support role
Strong understanding of UNIX/Linux System architecture and commands
Performance management, tuning and optimization experience
Strong working knowledge of SQL
Working knowledge of Business Objects preferred
Ability to quickly learn new, complex technologies
Effective verbal and written communication skills
Ability to prioritize and demonstrate time management skills
Healthcare industry experience a plus
Ability to work effectively with customers in high-pressure situations
Flexible schedule to allow for pager rotation
Good interpersonal skills
Ability to work on a team

McKesson is everywhere in healthcare. We offer a wealth of opportunity for individuals with a desire to make a difference in providing industry-leading, integrated healthcare services and solutions. Individuals with the passion to be a part of our entire continuum of patient-focused care. It's you and McKesson - empowering healthcare. Visit