Technical Support Specialist - Enterprise Software - AS400 a plus!

Technical Support Specialist

Location: Oakbrook Terrace, IL

 

 

At MKS, being a Technical Support Representative allows you to use the full breadth of your technical knowledge and skills. This is not your average technical support position! As a member of the MKS Global Customer Care team, you will provide technical support to customers, prospects, partners and consultants. As a member of this global support organization, you will be collaborating with support colleagues worldwide in providing world-class customer support to all clients. You will work closely with services and account teams to ensure all issues are handled effectively to meet sales and services goals.  You will be able to consult on installation and implementation issues, test code, recommend improvements,  and contribute to product development based on your direct customer interaction. Other possibilities include opportunity to write scripts, test product functionality, as well as option travel to customer sites (not required).

 

Minimum Qualifications:

 

To join the team, you must be comfortable in a technical environment and be able to discuss obscure product behavior/features with customers and possess a demonstrated ability to analyze and solve problems. There are also account management duties involved with this role; proven communication and organizational skills are a must.



A desire to work directly with the customers and a strong commitment to customer satisfaction

Excellent written and oral communication skills

1-3 years technical support experience, preferably software support

Experience with web-related technologies such as HTML, XML and web servers

University degree or college diploma in a relevant field, or an equivalent amount of experience in a related field

Experience with database technologies (MS SQL, Oracle, DB2)

Familiarity with client/server based software applications

Experience working with multiple platforms including Windows and variants of Unix/Linux

 

Nice to have:

AS400 and mainframe environment experience

Knowledge of Software Configuration Management/Application Lifecycle Management tools

Solid understanding of object oriented theories is an asset

UNIX system administration experience is nice to have

Background in Networking, and NIS is highly desirable

 

To apply: Visit our website at www.mks.com and apply online via our Careers site.

 

About MKS

MKS is the premier provider of application lifecycle management solutions for the global 1000. MKS?s flagship ALM solution, MKS Integrity, is the most highly integrated ALM platform in the industry today, spanning all aspects of the software development lifecycle and supporting critical business transformations including SOA, application rationalization and outsourcing. MKS Integrity?s single architecture drives high levels of user productivity, facilitates rapid deployment and process standardization while delivering a complete view of application development activity through real time metrics, trends and reporting. MKS Integrity also provides essential support for IT operations through software deployment and issue management. Founded in 1984, MKS serves more than 10,000 customers in countries across the world. Whether through deployment of MKS?s solution strategically on an enterprise scale, or by leveraging individual components to solve project-level challenges, our customers can use MKS?s software to enable higher levels of process maturity, better manage global development activity and safeguard their most critical business applications and software assets. Under its widely known MKS Toolkit brand, MKS also provides UNIX-Windows co-existence and system administration that significantly cut development and administrative costs and reduce time to market, while enabling enhanced performance. More information about MKS can be found at http://www.mks.com.