WebSphere Support Specialist

IBM's Software Group is seeking a WebSphere Support Specialist interested in becoming part of a worldwide support team. This position offers an excellent opportunity for technical skills development in WebSphere Application Sever on the Distributed Operating Systems. The ideal candidate will be an experienced support specialist who understands IBM support processes, tools, metrics and systems with sufficient depth to teach others. This position will give someone who has strong WebSphere technical skills (3 years minimum) exposure to multiple parts of the IBM business. The right candidate will show the leadership needed to be able to participate and represent support in specifications, reviews of future products, and features. This person will have a demonstrated ability to understand problems from the customer's perspective and the potential impact of those problems on their business. The following skills are required for this position: Java Programming, Web Services, WebSphere Application Server, distributed operating systems, hardware/software test lab setup, relational databases, and network problem determination. Strong communications skills are a must.

Candidates must currently be located in Durham, NC or the surrounding area or willing to relocate at their own expense. Candidates will have a degree in Computer Science or equivalent experience. IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin. xallx

Workplace
S-Traditional Office

Division
Software Group: 7G-AIM APPLIC INTEG MIDDLEWARE

Desired Skills

Additional Info
IBM's Software Group provides the foundation for On Demand Business. We are the world's largest provider of middleware and the second-largest software business in the world, contributing about 15% of IBM's total revenue and one-third of its profits. We have approximately 40,000 employees worldwide, including the world's largest direct software sales force of 13,000 people. SWG works with 100,000 business partners worldwide, with more than 100 strategic ISV alliances. We have 40 software research labs worldwide; more than 25,000 developers, 24 on-demand software centers; and 14,000 employees dedicated to open software technologies, including Linux, Java and XML. To find out more about what we do, please visit