Year round internship in Comm Engineer Dept. Must be enrolled in a degree program

PREFERRED ACADEMIC  MAJOR

Networking or Computer Science

PREFERRED BACKGROUND (specific skills or specific academic experience)

The perspective intern must fully understand TCP/IP addressing and fundamental networking concepts. Although school projects and studies are always the priority, he or she must be reliable and report for work when scheduled. A self starter that enjoys participating in a team oriented and highly active work environment will find this to be an ideal position to learn all aspects of network management and support.

ASSIGNMENT OBJECTIVE/RESPONSIBILITIES (please be specific)

- Monitoring help desk tickets for troubles and taking the appropriate corrective actions to restore service and update the knowledge base for future events.

- Monitoring help desk requests for change and taking the appropriate actions to document the planned configuration and schedule it?s implementation.

- Review and assess completed changes, and update network management applications appropriately.

- Interact with customers and network engineers when necessary to support testing and/or analysis to determine requirements for future changes.

- Review outstanding change requests and trouble tickets for service levels.

- Audit and update diagrams and documentation required to provide optimal network services and availability.TRAINING OFFERED

On the job instruction and peer support will allow this person to perform the job?s responsibilities. Hands on use of various network management applications, utilities, and hardware platforms include Openview NNM, Sniffer network analyzer, Nortel, Cisco, and Juniper routers & switches, and Radware load balancers.