salesforce.com CRM: Technical Writer

Salesforce.com is one of the fastest growing technology companies in the world?and that translates into all kinds of opportunities for professional success. Whether you're an experienced candidate or a university standout, salesforce.com offers a culture that celebrates innovation. Here your ideas and efforts have direct and immediate impact on the company, with career-defining results.

DESCRIPTION:
As a technical writer on the AppExchange Mobile team, you will work to design, create, write, and deliver concise, easy-to-understand documentation for the salesforce.com AppExchange Mobile application. You should be self-directed and team-oriented with the ability to understand the needs of mobile business users and administrators, and deliver the documents necessary to make them successful. You are not only a writer but a customer advocate and an integral part of the software development team. You are a problem-solver with excellent people and communication skills, able to work with documentation management, product managers, developers, QA engineers, and other staff to understand and document new products and product enhancements. You are focused on producing high-quality documentation, and you understand how your work contributes to the overall success of the product.

RESPONSIBILITIES:
* Design, create, update, and deliver documentation for the salesforce.com AppExchange Mobile application

REQUIRED SKILLS/EXPERIENCE:
* At least 5+ years writing technical documentation for a software development company
* Past experience documenting enterprise-class on-demand software
* Past experience documenting CRM software or mobile software
* Exceptional technical writing and editing skills
* Proven ability to write documentation for both non-technical business users and administrators
* Ability to consistently meet deadlines and deliver high-quality materials
* Proven track record of innovation for making online documentation more usable and useful for customers * Strong experience using XML tools to write single-source documentation for both online help and PDF distribution
* Ability to learn quickly and adjust priorities in a dynamic environment with short release cycles
* Demonstrated ability to adhere to existing styles and processes, and contribute towards improving them as necessary
* Strong team player and able to work with documentation management to establish goals and priorities
* Bachelor's degree in a technical or communications field

DESIRED SKILLS/EXPERIENCE:
* Hands-on experience with image editing and diagramming software, such as Photoshop and Visio
* Experience using Arbortext Epic Editor
* Experience with SCM tools such as Perforce, ClearCase, SourceSafe
* Experience documenting CRM software or mobile software
* Experience documenting enterprise-class client/service software
* Experience using Adobe FrameMaker

Please apply online at http://www.salesforce.com/company/position.jsp?id=a0100000000507vAAA&Post_to_Web__c=true