AVP, Continuous Improvement

Countrywide Insurance Group, is a leading nationwide full-service insurance provider. Through its companies, Countrywide Insurance Group offers life, disability, homeowners, renters and many other insurance products and services to consumers and businesses.

Assistant Vice President, Continuous Improvement

This position supports the implementation of a continuous improvement program and effects improvements in processes, resulting in improved quality, efficiency and, ultimately, profitability of Balboa.

Primary Responsibilities Include:
- Initiating, managing and conducting small to medium size projects to focus on process analysis and improvement.
- Working with senior management to determine priorities, conducting analyses to identify opportunities, and selecting/implementing projects.
- Effectively planning/communicating projects, conducting interviews and gathering information, and documenting/analyzing business processes/results.
- Gathering data and analyzing problems to determine root causes.
- Analyzing information, designing and implementing new metrics, and analyzing/establishing targets.
- Presenting analyses/recommendations to team members and management.
- Implementing continuous review practices within departments to report, review their measurements and take action under agreed-upon circumstances.

A successful candidate will have:
- Operational understanding and practical application of a formal process improvement discipline (i.e., Business Process Re-engineering, Total Quality Management or Six Sigma).
- 5+ years of experience in process improvement, project management, business analysis and technology enablement.
- 2+ years experience in project management capacity with reputable consulting firm or equivalent.
- 5+ years of total experience in a related environment actually performing work directly related to process improvement.
- Effective communication, meeting facilitation, stand up presentation, analytical and business plan development skills.
- Proficiency in Excel, PowerPoint, Visio, MS Project, Word and Internet data collection.

The ideal candidate may also possess:
- Post-graduate degree in Business Administration, Finance, Accounting or related field.




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