Customer Experience Consultant

Who are We?



When it comes to Customer Experience Consulting, we literally wrote the book!



Led by Customer Experience Guru Colin Shaw, Beyond Philosophy? is an advisory, consulting organization that focuses solely on Building Great Customer Experiences for our clients. Established in 2001 in the United Kingdom, we have worked with leading global organizations on both sides of the Atlantic and are recognized thought leaders in the Customer Experience marketplace.



In January 2006, Beyond Philosophy, Inc., established a permanent presence in the United States by opening a new office in Atlanta, GA. We have already won exciting assignments with Fortune 100 companies.

What does a Customer Experience Consultant Do?



Our consultants are thought leaders and innovators who think from the outside in. We have excellent interpersonal and communication skills; good analytical and design capabilities; the proven ability to coach clients in new ideas, methods and concepts; and facilitate joint team and group sessions. We are also involved in:

Conducting strategic analysis, business modeling and planning, organizational and customer journey reviews, change management and business process re-engineering


Ensuring that projects are delivered on time, within budget


Identifying and resolving issues and problems highlighted by the client



Who is our ideal candidate?



Our ideal candidate will be a tenured consulting professional to include management consulting experience preferably in the customer business area. Previous experience in Facilitation, BPR, organizational development, and research are highly desirable. Experience in facilitation of change management and organizational development relating to contemporary customer satisfaction practices is a plus. This position is global in nature and will require domestic and some international travel.



What else can we tell you?



At Beyond Philosophy, Inc., we pride ourselves on good communication, adding value, knowledge sharing, trust and empathy. At this company, a 'can do' attitude prevails.



This is a ground floor opportunity to work with world renowned thought leaders in the Customer Experience field. We offer a competitive base salary along with performance bonuses and benefits.



Click HERE to apply or visit our recruiting web site at www.onsiterecruit.com



Equal Opportunity Employer