Guest Relationship Representative

See Yourself At Target Employing more than 270,000 team members in 47 states, we value creativity, diversity and collaboration in all its forms. From stocking our stores' shelves with fantastic products at great prices to a deep commitment to community giving, Target strives for excellence in every area.

Financial Services

You're right on the money. Our financial products and services drive sales, deepen guest relationships and sustain outstanding profitability.


Purpose
As a Guest Relationship Representative you will be responsible for providing a Target branded guest experience with every guest interaction for Target Card guests and Target stores related to check, credit service and authorization. A successful Guest Relationship Representative will efficiently and effectively handle incoming calls with high quality and professionalism, while achieving performance and service goals. You will also be responsible for appropriately establishing relationships with guests by making strong connections and adding unexpected value to each guest experience in order to enhance and deepen guest relationships, drive guest loyalty and sales. In addition, you will deliver the same high level of service to store team members and merchants as with guests. After successful completion of 120 days in position, you will be promoted to a Sr. Guest Relationship Representative and Target Visa calls will be added to your responsibilities.

See Yourself:
Owning the Brand
Providing a Target branded guest experience with every contact by listening and engaging the guest in order to deepen the guest relationship and drive guest loyalty
Receiving and processing all incoming guest contacts for account service and authorization calls and providing support to stores on authorization approval and guests with account information including balance, terms, credit lines, adjustments, and loyalty and retail promotions
Authorizing incoming credit and check calls from stores using on-line systems and performing any necessary system maintenance related to the transaction
Listening and engaging the guest in order to support loyalty, retail, product and credit offer initiatives where appropriate
Initiating billing adjustments, rating adjustments and fraud inquires to support further research and investigation
Performing a wide variety of account maintenance including address changes, name and status of changes, card requests, finance adjustments, aging corrections, etc.
Using on-line resources, such as QuickSource and Electronic Journal, to assist and resolve guest issues
Developing a strong and complete understanding of policies and procedures, and support compliance
Interacting with other departments in order to ensure guests are being assisted timely and properly
Maintaining department performance standards and goals related to performance, offers and quality service
Supporting new and existing projects and initiatives when appropriate
Having the ability to quickly adapt to changing business needs

Job Requirements
Minimum Requirements:
High School diploma or GED
Strong passion for delivering great guest experience with every guest interaction
Clear and concise communication skills
Ability to interact with guests and stores with the appropriate branded, friendly, emphatic and professional style
Active listening skills
Ability to make decisions and solve problems while exercising common sense and good judgment
Familiar and proficient with using web-based computer programs; such as the internet search functions and internet on-line systems
Ability to use various computer information to answer questions, identify problems, and perform activities to resolve inquiries and issues
Ability to work in a fast paced and changing environment
Focused on detail
Ability to work in a large team environment
Ability to go beyond the guest's initial question or concern and promote credit/retail related information and products
Desired Requirements:

Guest Service Experience
Credit Experience
Sales/Marketing Experience
College Degree



See The Rewards

Eligible team members will receive one of the best earnings packages anywhere, including competitive pay, all-around insurance coverage, 401(k), flexible scheduling, training and development and many other perks and benefits. See a place of exciting challenges and rewards. See a place where you'll feel empowered to do something brilliant. See a place filled with creativity and unlimited opportunity. See a place where 'work' could easily be called play. To apply, visit our careers Web site at