Health & Welfare Service Delivery Manager (54518)

Description Primary client contact on all Health and Welfare related services. Must develop and maintain a good working relationship with the client Benefit Manager and client vendor organizations. Will consult with internal and external sources on the client and plan specific impact of all legal, regulatory, process, product or business changes that affect plan administration. Communicate and educate the client on product changes driven by legal and regulatory events.
Seek and implement revenue-earning opportunities. Consult with client on adopting ACS product or service enhancements or changes.
Manage team of up to 7 onshore and offshore staff members, responsible for employee development by providing ongoing feedback, coaching, and guidance. Ensure adherence to all ACS policies and procedures
Ensures that the team has complete knowledge of all client plans and programs and serve as the Health and Welfare subject matter expert on the cross-functional client team.
Monitor daily service delivery, service levels, contractual Performance Standards and scope of services commitments and interact with the client as needed on these topics.
Make process improvement recommendations; Project management of annual Open Enrollment; Project management of H&W special projects and changes including scope discovery, cost estimation, build coordination, test plan development, implementation and documentation. Identify gaps in processes and propose appropriate solutions in-line with ACS business standards.
Provide proactive contact to client and SBU Manager on service delivery outages, discrepancies and problems.
Attend client meetings and internal meetings to represent and report on the Health and Welfare service delivery and performance.
Prepare client specific training materials for internal resources as needed.
Prepare proposals (including business requirements and fee quotes) for out of scope work. Education and Typical Years of Experience Bachelor?s Degree with strong academic record 8+ years experience in plan administration Client relationship experience and related product experience Regulatory and legislative knowledge including specific plan knowledge Strong organizational skills Strong analytical ability and problem solving skills Flexible with the ability to prioritize Excellent verbal and written communication skills Strong Project Management Skills  

 

To apply online at the ACS website please click the following link

http://acsg.recruitmax.com/candidate/JobOpps.cfm?szTemplate=3&szOrderID=54518&szCandidateID=0