Outsourcing Advisory Services Leader: Senior BPO Advisor

Alsbridge is the premier independent consulting firm providing unbiased advice on Outsourcing, Shared Services and Offshoring. With global presence across North America, Europe and Asia Pacific, we provide clients with unmatched experience and in-depth industry knowledge. We help clients reduce costs, improve processes and maximize shareholder value through the use of both onshore and offshore Outsourcing and Shared Services. Alsbridge is currently the fastest growing global consultancy with visionary leaders and an entrepreneurial company culture. We thrive on creative solutions and collaborative relationships that build a solid business environment.

RESPONSIBILITIES:
The Senior BPO Advisor holds significant roles in client-facing engagements, and will be required to communicate professionally on all levels of client, team and provider contact. Key responsibilities will involve managing business process outsourcing projects using project management skills, project planning and mapping, facilitating meetings, managing teams and ensuring timely completion of all engagements. The successful advisor will interface with C-level executives from Fortune 500 and Global 2,000 companies in multiple verticals that include: Finance Services, High-Tech, Retail, Healthcare, Telecommunication, Transportation, Energy & Utilities, Consumer Products and Manufacturing.

The Senior BPO advisor will be responsible for:

. Managing day-to-day teams, leading project management strategies and consulting operations to ensure project progress, customer satisfaction, staff productivity, project profitability with continued growth of the scale and scope of the professional services operation.
.
. Utilizing broad BPO business knowledge while demonstrating to clients, specific understanding of outsourcing/offshoring strategies throughout the complete outsourcing & offshoring lifecycle.

. Developing strong quantitative and analytical documents, and implementing innovative business analysis to support the creation of proposals to clients, and presenting sound business conclusions gathered from research and analysis to produce thought leadership white papers, presentations and speaking appearances.

. Negotiating substantial contractual relationships on behalf of the client and managing the entire RFP process involving due diligence, provider relationships and contract-negotiations.

. Supporting practice development and intellectual property development efforts, with the ability to analyze performance metrics, risk and control using strong analytical and creative problem solving capabilities.

. Managing outsourcing/offshoring engagements, leveraging staff appropriately and supporting activities to maintain successful client relationships. Contributing to sales identification of engagements and facilitating up-sell opportunities on existing engagements.

. Leading business process outsourcing business development while providing service delivery expertise to support the client transfer of BPO processes over multiple functions such as, Finance & Accounting, Human Resource services, Procurement and Call Center/CRM.

REQUIREMENTS:
The Senior BPO Advisor will have substantial experience in managing Business Process Outsourcing and Offshoring strategies with strong knowledge in back office functions such as Finance & Accounting, HR Outsourcing processes, Procurement and CRM.

The successful advisors will posses the following requirements:

. Over 10 years of consulting experience from a global company, major outsourcing service provider or consulting firm (Big 4 preferred) with a complete knowledge of the outsourcing lifecycle.

. A minimum of 7 years professional BPO experience evaluating, delivering and managing complex outsourcing and offshoring environments, with at least one large-scale global experience leading a fully integrated outsourced project.

. Experience leading and managing complex transitions covering multi-process functions across wide geographical location.

. The ability to assist in the selling process as a Subject Matter Expert and address client expectations through proposals that involve detailed project scope, deliverable design and work-plans.

. Previous experience working on BPO pursuits with knowledge of the outsourcing service market and outsourcing services such as HRO, F&A, CRM and Shared Services conversion to outsourcing.

. Experience running a large RFP and RFI process with the ability to coordinate multiple groups and facilitate communication between client, vendor, peers and coworkers.

. Experienced in SLA?s, including contract definition, SOW, vendor management and contract negotiations, ongoing monitoring, financial structuring and termination considerations.

. The ability to develop executive reports, presentations and proposal writing using MS Project, Visio, and PowerPoint including Excel spreadsheets; overall excellent organization and oral/written communication skills, with strong knowledge on Program Management Certification (PMBOK/PMI standards) and Six Sigma quality certifications.

COMPENSATION & BENEFITS:
This is a great opportunity to play a key role in the growth of a visionary leadership team, helping to build a firm that is reshaping its industry. With enough visibility your talents can help drive the direction of the company leading quickly to more significant roles as the business continues to grow. This role offers a highly competitive compensation package with benefits, including performance-based incentive compensation, medical, dental, 401k with company match, life and disability insurance.

This role does not require relocation since this is a virtual position with travel. Only candidates with over 7 years solid outsourcing and offshoring experience will be considered for this role. Please include cover letter with your resume. For further information please visit: www.Alsbridge.com