Senior Operations Coordinator

M Squared, Inc. is a specialty business consulting firm providing seasoned targeted expertise to drive results for our clients.  Our consulting projects cover a wide range of industries from financial services to high tech, healthcare, consumer goods and the non-profit sector.

 

You will be joining a dynamic, growing company that has been in business since 1988. We encourage risk-taking and innovation and foster accountability and ownership in an environment of mutual trust and respect. 

 

Our San Francisco headquarters is in need of an exceptional professional with a great attitude to join M Squared, Inc. working with the Strategic Solutions Group (SSG), one of the M Squared business units that focuses on major accounts.

 Title: Sr. Operations Coordinator

 

Position Summary: Senior level operations and administrative position to join the Strategic Solutions Group at M Squared Inc. Work requires ability to make decisions with the utmost discretion, sense of urgency, sound judgment, use of initiative & intuition, tact and a commitment to excellence and strong customer satisfaction principles.  Ability to operate in a deadline-driven environment without sacrificing quality or efficiency of work product.  You will be expected to jump in and come up to speed quickly. Exceptional customer service focus is essential. 


Job Responsibilities

 

Provide customer service, operations, sales, consultant, and administrative support for the teamManage the complete, end-to-end process for all engagement extensions.  This will involve effective communication with senior consultants, clients and internal staff.  This will also involve proofreading, editing, tracking and record keeping, effective written and oral communication skills and detailed follow through on all processes and procedures required to successfully manage all project extensions. Provide client customer service on behalf of client facing personnel including management and consultants.  Serve as a first point of contact for clients or consultants with project-related questions or concerns. Problem solve as problems arise.Create, automate and maintain reports. Create Excel spreadsheets for a variety of regular management reports, internal reports, field reports, complex project activity reports, metrics, etc. Integrate with other support staff reports.Partner with client facing team to evaluate and streamline processes and support their efforts as necessary.  Coordinate with all team members on key process improvements.Collaborate and communicate with various staff members and departments to ensure efficient operations and coordination of SSG initiatives.  This will involve effective implementation and project management of a variety of key efforts.Implement marketing outreaches and batch communications; manage tracking in databases.Manage special projects as needed.  (These can range from routine consultant partnership / appreciation projects to the planning and execution of a major corporate Best Practices initiative.)Implementation of administrative side of knowledge and data management programs in fieldPlan and coordinate special events including client and consultant interfacing events, departmental lunches and dinners, holiday celebrations, etc.Support Customer Engagement managers in field

 

(Other regular duties will emerge, as well as special projects, and will be assigned as needed.)

 

Essential Job RequirementsUndergrad degree highly preferred.Minimum of five years of experience in operations/administration in corporate setting.Savvy communicator with impeccable interpersonal skills; outstanding written and verbal communication skills.Outgoing, seasoned, administrative pro with ?can-do? attitude.Strong attention to detail, excellent organizational and proactive skills.Advanced skills in Word, Excel, and Outlook are required. Knowledge of Visio and MS Project and Power Point is a plus. Ability to do pivot tables in Excel is a plus.  Ability to learn new databases and become a ?power-user? is also a plus.Strong sense of urgency including the ability to meet or exceed deadlines, set priorities.Ability to work flexible hours, as needed.Ability to take initiative and work independently.Good sense of humor, out-going, motivated, driven to succeed.Ability to turn-around and do something completely different on a dime in a fast paced, exciting environment.  Multi-tasking is essential

 

Full-time employees earn a competitive salary plus incentive plan linked to performance; we also offer an excellent benefits package that starts after only 30 days on the job.  This includes a 401K plan with 25% match, Medical (HMO & PPO), Dental, Vision, three weeks paid time off, Short and Long Term Disability Insurance, Life Insurance, Section 125 Flexible Spending Account, and a sabbatical leave after six years of service.

 

If you are ready to join a winning team and contribute to its continuing success, please email your cover letter and resume, along with your salary history and requirements to

http://msquared.turbostaff.com/msquared/JobDetails.aspx?JoID=1891

 

For more information about M Squared, Inc., please see www.msquared.com

 

M Squared is proud to be an equal opportunity employer that is committed to a diverse workforce. Our company policy prohibits unlawful discrimination based on race, color, creed, sex, marital status, sexual orientation, age, national origin, physical handicap, disability, medical condition or ancestry, or any other consideration made unlawful by federal, state, or local laws. All such discrimination is unlawful.