Technology Solutions Office Practice Leader - Houston office

Watson Wyatt is a global consulting firm focused on human capital and financial management. We specialize in three areas: employee benefits, human capital strategies and technology solutions.

We combine human capital and financial expertise to deliver business solutions that drive shareholder value.

Watson Wyatt has more than 6,000 associates in 80 offices around the world. Our presence is not just far reaching - it is also the deepest in the business.

We recognize the value of diversity in our workforce, and encourage all qualified candidates to apply. We thank all candidates who choose to apply, however, only those selected for a further interview will be contacted.

Job Posting ID: 2641

Position: Technology Solutions Office Practice Leader - Houston office

Physical Location: Houston, TX

Employment Status: Regular Full-Time

Minimum Experience Required: 6 years

Minimum Education Required: Bachelors Degree

Qualifications

Demonstrated client service focus and flexibility in supporting client requests.
Three to five years of experience in business development successfully calling on large clients at a senior level, providing presentations and proposals and closing business.
Six or more years of Human Resources consulting experience, including functional or industry knowledge of two or more of the following: HRMS/Payroll; Health and Welfare Administration; Pension Administration; HR Service Delivery/Sourcing Strategy; Employee Self Service Systems (Voice Response, Web, Multimedia, etc.); HR Shared Services/Call Centers; and HR Technology Strategy.
Knowledge and experience in consulting with clients on business and service delivery solutions.
Strong knowledge of best practices, marketplace providers, cost and return on investment issues, pros and cons of solutions, challenges and methodology regarding solution implementation.
Application domain knowledge and experience at the functional level of various software packages, vendor solutions and best practices.
Bachelor's degree in computer science or management information systems or equivalent experience.
Familiarity with HR service delivery trends and issues.
Strong communication (written and verbal), listening skills, time management, and project organization skills.
Demonstrated ability to work with multiple groups and practices, promoting cooperation among diverse practices and building strong relationships.
Experience actively and effectively leading a team.
Demonstrated ability and comfort with extended work hours.
Demonstrated knowledge of marketing and keen awareness of industry and market trends, as well as competition.
Attention to and follow-through on details.
Demonstrated commitment to quality and continuous improvement.
Demonstrated desire to learn and accept new challenges.
Ability to travel.
Exceptional analytical skills, proven leadership experience and a strong consulting capability. Demonstrated competency in the following areas:
Track record of developing new business.
Solved difficult client problems in a complex environment.
Exhibited strong ability to collaborate effectively.
Generated creative and innovative solutions.
Proactively taught others.
Sustained ongoing relationships with client management and successfully negotiated major project issues.
Presented project proposals and business case analyses and deliverables to senior management at large clients.
Conducted quality assurance for client deliverables.
Facilitated staff development and successfully managed challenging HR issues.
Managed contractual provisions, including scope control.
Managed cross-disciplinary initiatives or practices resulting in increased utilization.
Build strong relationships with other practices.



EEO/AA EMPLOYER, M/F/D/V


Position Overview
Take a lead role in identifying, winning and delivering profitable assignments, establishing credibility in discussing client business objectives, market trends, best practices and potential solutions. Works closely with TSP National Lines of Business to motivate Technology Solutions associates and facilitate the development of talents of less experienced associates through coaching and mentoring. Act as a change agent. Participates on cross-functional teams, and promotes teamwork with the practice, office, and division. Acknowledges and champions the Divisional and Regional Team concept as both a major delivery center and an importer of talent. Meets or exceeds Watson Wyatt performance standards for revenue generation, financial management, and work quality.

Responsibilities


PEOPLE DEVELOPMENT AND LEADERSHIP

Communicates messages with TSP team on local office practice and client issues.
Responsible for coordinating local client facing roles with the TSP National Lines of Business (LOB) leaders.
Involved in hiring for local office positions.
Approves client budgets, write-offs, etc.
Liaison to LOB for local market and client issues.
Works closely with LOB to manage performance issues and take appropriate action.
Provides input to LOB regarding Performance Development Process (PDP) and compensation decisions.
Mentor and develop staff to improve client facing skills.
May serve as Project Director, as needed.
Manage local office budget.



CLIENT AND PROJECT MANAGEMENT

Coordinates and provides strategic consulting services to clients.
Proactively manages and meets client expectations by soliciting client feedback.
Maintains a keen sense of awareness of industry and market trends as well as competition in order to leverage service offerings and aggressively grow.
Provides strategic direction and relationship management for multiple, concurrent, large, complex assignments (i.e. Project Director).
Provides expert consulting in TSP services.



BUSINESS DEVELOPMENT

Works with Managing Consultant (MC) and TSP Central Division Practice Leader (DPL) to develop strategic business plans for the practice to support the practice strategic direction and local market.
Initiates business development opportunities with existing and potential clients.
Generates Target Market Revenue at a level required by the strategic business plan.
Actively builds relationships with key associates in other Watson Wyatt practices on both a local and divisional level.
Partners with other practices to market and deliver our services to our clients.
Leverages these practice relationships to ensure the best results for our clients and for Watson Wyatt.
Collaborates with the DPL and the TSP National Line of Business leaders to determine the appropriate resources to attach to sales opportunities.
Participates in the pricing process.
Participates in business development calls to client and prospect organizations.
Effectively presents and discusses current issues with clients and prospects and takes ownership of market penetrat