salesforce.com CRM: Client Services Executive, Strategic Accounts

Salesforce.com is the market and technology leader in on-demand customer relationship management (CRM). The company's Salesforce suite of on-demand applications enables customers to manage and share all of their sales, support, marketing and partner information on-demand. AppExchange, salesforce.com's on-demand platform, allows customers and partners to build powerful new applications quickly and easily, customize and integrate the Salesforce suite to meet their unique business needs, and distribute and sell on-demand apps at www.appexchange.com.

 

As of January 31, 2006, salesforce.com manages customer information for approximately 20,500 customers and approximately 399,000 paying subscribers including Advanced Micro Devices (AMD), America Online (AOL), Avis/Budget Rent A Car (Cendant Rental Car Group), Dow Jones Newswires, Nokia, Polycom and SunTrust.

 

This most senior billable consultant brings a wealth of CRM and vertical industry talent to the largest and most strategic customers of salesforce.com.  Engagement Directors, Strategic Accounts are responsible for bringing salesforce.com?s best ideas, innovations, and capabilities to customers and driving greater business value.  An Engagement Director, Strategic Accounts' services are sold in conjunction with licenses and implementation services.

 

Responsibilities:

? Develop a trusted advisor relationship with customer executive sponsors such that all salesforce.com activities are closely aligned with the customer?s business case and business strategy, allowing the full potential of their salesforce.com solution to be realized
? Establish and participate in project steering committee meetings; proposing creative viable solutions to the executive sponsors such that critical success issues are addressed on a pro-active basis
? Establish a Project Management Office (PMO) that can track all implementation and post-implementation adoption activities such that the overall success of the customer?s CRM initiative can be closely monitored including visibility to the executive sponsors
? Establish and oversee the customer?s salesforce.com Center of Excellence such that the phased roll-out of functionality, training and development of best practices continually drive incremental value and return on the customer?s investment
? Serve as a customer advocate in driving industry best practices and the evolution of salesforce.com product and platform functionality integral to the customer?s success
? Facilitate the development of a vertical industry community of like salesforce.com customers, routinely sharing best practices and leveraging lessons learned

 

Skills/Qualifications:

? 15+ years relevant work experience with 10+ years experience in a management consulting firm preferred
? Deep experience in one or more vertical industries
? Deep CRM experience
? Proven effectiveness at leading and facilitating executive workshops
? Proven experience in managing large, complex project implementations
? Excellent written and oral communication skills
? Excellent work effort estimation and consulting proposal development skills
? Strong ability to mentor less senior staff
? Willing to travel
? BA/BS degree with MBA strongly preferred

 

Please apply online at http://www.salesforce.com/company/position.jsp?id=a01000000004f0xAAA&Post_to_Web__c=true