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 Service, Service, Service - Want to give tremendous Service in our Call Center... read on

Details
Country: USA
Location: IL Des Plaines
Total applied: 30

Relevant Work Experience: 1+ to 2 Years
Education Level: High School or equivalent
Job Type: Employee
Job Status: Full Time
Job Shift: First Shift (Day), Second Shift (Afternoon), Third Shift (Night)
Salary: From 10.00 to 14.00 USD per hour

Service, Service, Service - Want to give tremendous Service in our Call Center... read on

Tweeter Home Entertainment Group is seeking a Customer Service Rep. with 2 or more years of Call Center experience to work in our very own Service Department that is located in Des Plaines, IL.

 

Candidates must have a thorough knowledge of the retail process and possess excellent customer service skills. The CSR performs duties in a team environment while retaining the ability to empower themselves to perform their specific job functions and make decisions that are in the best interests of the customer and the company. The CSR must be able to work with a personal computer and other business machines. 

 

 Job duties will include: Handling a large volume of calls and directly providing customer service for in-home repair requests, immediate customer complaints, and following-up with customer callsData entry work will be requiredCreate work tickets, research parts, close and bill work tickets, and follow up with warranty claim issues

 

Candidates must have:Excellent organizational and communication skills Strong interpersonal skillsPrevious call center experience, at least 2 yearsPrior experience in a fast paced environment a plus

 

Candidates must be able to work between the hours for shifts between 8:00 am and 7:30 pm Monday through Friday 40 hour work weeks.  Some Saturdays will be required.  This is a non-exempt position, so overtime may be required.

 

If you are interested in this position, please visit our website at www.tweeter.com to complete an on-line application for this position.

 Thank you for your interest in Tweeter.

- Apply for Service, Service, Service - Want to give tremendous Service in our Call Center... read on

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