5712 - Staffing Supervisor

The Staffing Supervisor is responsible for providing best-in-class service to Kelly?s customers and temporary employees. Customer-related service includes taking and filling orders, managing the order life cycle, resolving problems, and developing business through customer service calls and pro-actively marketing candidates. Temporary employee-related service includes recruiting, screening, hiring, training, conducting orientations, resolving problems, and managing employee relations issues. The Staffing Supervisor must focus on profitable pricing, expense, and cost-of-service management (e.g., unemployment and workers? compensation) to achieve targeted contribution. The Staffing Supervisor?s performance is a key determinant of Kelly?s reputation in the marketplace. Therefore, the Staffing Supervisor must continually strive to meet and exceed service delivery goals and customer expectations. Operating within company policy, the Staffing Supervisor exercises discretion and independent judgment in making decisions.

The successful candidate should possess a bachelor?s degree (preferably in Human Resources, Business, or Marketing) or equivalent work experience. A high school diploma and one to two years of experience in a customer service-related position is also acceptable. The key competencies for the Staffing Supervisor include the ability to build relationships, communicate effectively, and accomplish many detail-oriented tasks simultaneously. In addition, the candidate must demonstrate a strong customer focus, team orientation, and technical proficiency (i.e., computer skills).

Order Fulfillment: Analyzing needs and taking customer orders, documenting order requirements in front office systems, escalating orders to appropriate branches, conducting candidate searches, presenting candidates, scheduling interviews, following up on interviews/candidates presented, informing customers on status of orders, offering assignments to temporary employees, filling orders in front office systems, confirming orders to customer and temporary employees, conducting arrival calls, managing secondary suppliers.

Order Management: Conducting quality control calls, conducting order extensions, documenting order activity in front office systems, managing service disruptions.

Customer Reporting: Determining reporting requirements with consideration to legal constraints, creating, delivering, and presenting customer reports.

 

Education:  High school diploma

Experience:  Bachelor?s degree or one to two years experience in a customer service-related position.

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