Benefit Specialist

Benefit Specialist - Customer Service Team

 

This position is the main point of contact for employees and local human resources representatives for issues relating to benefit administration.

 

Responsibilities:

 

?  Answer phone calls from employees regarding benefit information, benefit enrollment, eligibility questions, benefit claims and other miscellaneous questions

 

?  Process telephone enrollments

 

?  Update Notes section of benefits administration platform to document the call

 

?  Enter call information in Call Tracking System

 

?  Answer emails from employees regarding benefit information, benefit enrollment, eligibility questions, benefit claims and other miscellaneous questions

 

?  Respond to claim issues and assist employees with requests for information

 

?  Miscellaneous projects as needed

 

 

Requirements:

 

?  Minimum of two years benefits administration experience

?  Customer Service experience a plus

?  Familiarity with COBRA and COBRA laws

?  Must be able to multi-task and be detail oriented

?  Proficient in MicroSoft Word and MicroSoft Excel

?  Experience with Travis COBRA a plus

?  Experience with Travis TBill a plus

?  Experience with EmployEase a plus

?  Bilingual in Spanish a plus