Bi-Lingual Customer Care Representative

Please go to our website: www.chasesource.com

Go to the ?Jobs? tab and then click on:  ?Click here for job openings?

Click on:  ?Houston?and then click ?Search? ?  Apply online for the Bi-Lingual Customer Care Representative opportunity. Bi-Lingual Customer Care Representative Summary

The Customer Care Representative position is the primary point of contact for residential and small commercial customers who contact the Customer Care Center by phone, fax, Internet, or mail.  The CCR is responsible for interacting with customers and responding to their complaints, inquiries, and requests in a professional and courteous manner.

 

Duties and Responsibilities

?Participate in sales of products and services.  Actively promote the company and the value of its products and services.

?Interact with customers, issue orders, and analyze accounts to resolve billing inquiries, negotiate payment options/deposits and provide customers with assistance in obtaining various company products and services.

?Interface with a wide variety of people both internally and externally in a diplomatic manner.

?Effectively utilize resources, i.e. computer systems, software programs and phone equipment.

?Consistently apply knowledge required to perform technical and procedural aspects of the position.

?Diffuse customer escalations (customer save skills).

?Conduct outbound calls as required.

?Bilingual, Spanish/English speaking ability, required for the bilingual position.

 

Education

?High school diploma, GED, or equivalent math and English skills required.

?Prefer 4 year college/university degree

 

Experience

?2+ years experience working directly with customers in a problem solving or sales capacity.

?Prefer 2+ years working in a call center environment

 

Knowledge/Skills/Abilities

?Demonstrated ability of good customer service skills and up-selling/cross-selling products.

?Proficient in verbal and written communication skills including excellent listening skills.

?Excellent problem solving skills and ability to use good judgement to make decisions.

?PC Skills ? Excellent PC skills required with ability to type 30 words per minute.  Must be able to type and talk simultaneously.  Strong understanding of Microsoft Office software.

?Basic math skills and analytical ability necessary to respond to billing inquiries.

 

Working Conditions

?Professional office environment with the majority of work performed on a personal computer in a seated position. 

?Overtime may be required to accommodate workload and emergency call out.