Bi-Lingual Customer Service Representative

Job Description:FUNCTIONS
Answers incoming calls to the Customer Care Center following established policies and procedures. Consistently achieves established call quality and performance goals. Obtains and enters customer enrollment and claim information into Wireless Insurance Tracking System. Follows policies and procedures and uses sound judgment to approve or deny insurance claims, and to approve or deny customer enrollments into the wireless phone equipment insurance program(s). Interprets insurance policy coverage to customers and representatives of the client. Answers other questions and issues for customers and representatives of the client related to insurance program enrollments, claims, or the equipment fulfillment process. ; Maintain accurate knowledge of products, policy terms and coverages and program procedures.
SECONDARY RESPONSIBILITIES Assists with various assigned duties as part of the approval and closing process of insurance claims. Assists in training new associates as assigned. Performs other work-related duties as assigned. Will report to the office for training or meetings as required.Job Requirements:EDUCATION, EXPERIENCE, AND SKILLS
Required to demonstrate adequate bilingual language skills by passing a language assessment, in order to properly handle non-English speaking customer calls (Spanish) Must demonstrate strong customer service and problem solving skills. Must be able to effectively communicate terms and procedures of the program. Demonstrates sound judgment and trouble shooting skills across a wide range of program questions and inquiries. Working knowledge of computers and software including windows based applications such as Microsoft Word, Lotus Notes, and Excel. High school diploma or equivalent required.
EOE