Bilingual CSR

Job Descriptions General Responsibilities Customer Care Center for an international money transfer company which is responsible for moving money around the world.  This is a fast-paced, 24-hour, 7-day a week telephone center, supporting many customers in many countries. Our people focused and diverse work culture offers interested Customer Care Representatives the opportunity to grow and excel.

Representatives must effectively learn each product line and company standards necessary to complete all transaction calls entering the Call Center. Representatives respond to a variety of telephone inquiries from money transfer purchasers, payees, agents, financial institutions and utility companies.

Skills and Experience Required
Successful Customer Care Representatives must possess six(6) months or more of previous customer service experience, preferably in a call center. Excellent computer skills, the ability to type quickly and accurately and enjoy answering customer inquiries and solving problems is required. The ability to work in a time sensitive environment and thrive on the challenges an ever-changing work group experiences is necessary. A high school diploma or GED is preferred but not required.

Customer Care Representatives must be dependable and committed to working a fixed schedule. Work schedules will include weekends and holidays.

Special Considerations
Bilingual language skills are strongly desired. Employees are eligible for premium pay for language skills and shift differentials. We are seeking candidates who not only speak English but also are bi-lingual in Spanish, Arabic, French, Russian, Romanian, Italian, German, Korean, Chinese/Cantonese/Mandarin, Vietnamese and other languages.

 

Qualified Candidates please send resumes to