Bilingual Customer Care Agent I - Columbia SC

OAOT Professional Staffing Service is currently in need of Bilingual Customer Care Agents in the Columbia, SC area.  The successful candidate will need to have at least 1 year of in bound high volume call center experience.

The job responsibilities are as follows:

Work directly with customers in local language, answering calls, determining customer entitlement, and documenting requests for service

?  Candidate MUST BE FLUENT IN SPANISH

?Receive and document service request and customer information

? Ensure customer entitlement

? Gather problem information and determine criticality

? Follow Global Call Taking tools, process and procedures as documented and posted in GP&S

? Initiate dispatch request

 

Capture information and record data in desktop tools

? Document, verify, and make appropriate corrections to the service request and customer profile

? Communicate with the Customer Advocates for permanent change to the customer profile

? Daily monitoring of email window is essential.

 

 Contribute as a team member

? Participate in team meetings and activities

? Participate in objective setting, performance management, reward and recognition programs

? Participate in special projects to continuously improve processes, tools, systems and organization

? Be aware of Corporate Equal Opportunity/Affirmative Action programs and guidelines and is responsible for providing equal opportunity to all associates in all phases of the business

 

Actively develop job-related skills

? Actively develop job related skills

? Participate in planning and implementing personal and career development activities

 

This will be a high volume  24 hour call center environment.

Candidates have to  be willing to work rotating work hours,  weekends, holiday hours, and/or may be required to work

extended hours as needed to accomodate customer needs.