Bilingual HR Call Center Representative

Medtronic. Careers with a passion for life.

 

As the world?s leading medical technology company, we provide lifelong solutions to people with chronic disease. We also are dedicated to the total well-being of our employees and have been recognized for seven of the last nine years by Fortune magazine as one of the ?100 Best Companies to Work for in America?.

 

HR Call Center Representative

Shoreview, MN



 



Join us in our HROC Contact Center and provide customer service to Medtronic employees. This entails utilizing our call tracking software and resolving issues related to payroll, benefit plans and other company policies. Additionally, you will answer questions and present information to clients regarding various documents, reference materials and research.

 

To qualify, you must be fluent in Spanish, have a H.S. diploma and at least one year of customer service experience. You must also have excellent communication skills and proficiency in MS Office. A Bachelor?s degree, proven success in a call center and at least one year of benefits, payroll or HRIS experience is preferred. A familiarity with PeopleSoft is also a plus.  Hours are from 10am-7pm, M-F.

 

With people like you, you can contribute to Medtronic?s mission to alleviate pain, restore health and extend life. To apply, visit www.medtronic.com/employment / select Requisition #50091 and ?Apply to this Job' to route your resume directly to the hiring department. No agencies or phone calls, please.  Medtronic is an equal opportunity employer committed to cultural diversity in the workforce.

 

 

MAIN PURPOSE OF JOB

 

HR Call Center Representatives provide customer service to employees, managers, HR staff, and external clients.  They are able to handle 90% of all questions/issues are received by the HROC Contact Center.  These include time collection, form requests, remuneration, information requests, benefit plans, and answers to company policies and procedures.

 

 

MAIN JOB DUTIES/RESPONSIBILITIES

?  Provides a high level of customer focused quality service.  Interacts and serves as the key contact position with employees, managers, and HR staff.

 

?  Research and resolve problems and issues that are brought to the Contact Center.  The resolution includes all activities associated with closure. 

 

?  Works in a call center environment, interacting with customers via phone calls, emails and faxes. Enters all phone calls into call tracking software.  Utilizes numerous tools including PeopleSoft and knowledge management system.

 

?  As needed, provides appropriate information to client.  This may include documented information, alternatives, education, referenced materials, and research. Answer employee/supervisor/HR questions regarding payroll issues in a proactive and effective manner.

 

?  Works independently and in collaboration with other team members to resolve issues that arise.  As appropriate, refer more complex problems/issues to Senior Operation Center Representatives.

 

?  Participate in rotating team responsibilities including: filing, mail/fax, and data entry.

 

?  As needed, assist with other Customer Service processes.

 

 

JOB QUALIFICATIONS

 

REQUIRED KNOWLEDGE/EDUCATION

?  High School diploma or equivalent

 

REQUIRED JOB EXPERIENCE

?  1-2 years of Customer Service experience

 

REQUIRED SKILLS/COMPETENCIES?  Proficient in Spanish

?  Good communication skills

?  Strong phone customer services skills

?  Good problem solving skills

?  Proficient in Microsoft Office programs such as Word and Excel

?  Comfortable with using multiple computer applications simultaneously

 

PHYSICAL REQUIREMENTS

?  Ability to freely move throughout the facility, use a keyboard and mouse, visually able to interact with personal computers

 

PREFERENCES

?  4 year college degree

?  1-2 years of experience in Benefits, Payroll, or HRIS

?  PeopleSoft experience

?  Call Center environment

?  Call tracking experience