Bilingual Representative - Korean

Representatives are in a direct customer contact position responsible for answering customer questions, handling requests for service, and resolving customer problems in a prompt, courteous and accurate manner. Representatives are required to sell Verizon products and services to meet set sales objectives. They are responsible for identifying customer needs, determining which products would benefit them and recommending services that provide value.

Representatives work at a desk and use a computer terminal to input orders, as well as to retrieve, update and create customer's billing, payment and service records while simultaneously negotiating with customers. Handles requests from existing or new customers for installation, disconnection, or changes of telephone systems and services. Through the identification of customer needs and the recommendation of appropriate products and services, sells the company's products and services to meet or exceed corporate sales objectives. In some offices, representatives may be required to make outbound sales calls. Adheres to structure sales approaches scripted for each product/service on all inbound and outbound customer contacts.

Represents Company policy to the public virtually all matters and follows Corporate adherence to FCC and Regulatory guidelines. Discusses, investigates and resolves local, regional, and long distance billing inquiries, as well as other inquires and complaints regarding customer's service, billing, rates, adjustments, policies, etc. Operates a computer terminal, including accessing multiple systems to establish update, and retrieve customer service data while simultaneously negotiating with customer and/or company employees. Responsible for accurately computing and quoting service, connection and installation charges as well as adjustments, balances and rates to the customer.

Handles large volumes of detailed work requiring accurate documentation such as inputting orders and making bill notations while communicating with customers and company employees. Obtains, assesses and establishes customer credit information. Decides on appropriate collection action to be taken. Makes judgment on customer requests for extension time and amounts to pay on bills. Meets or exceeds deadlines that satisfy customer requirements in a prompt, accurate and pleasant manner. Subject to numerous measurements, objectives and standards relating to performance and accuracy.

Works at a workstation equipped with a video display or computer terminal in a semi-enclosed office area with others doing the same type of work. May be confined to work station using a video display or computer terminal for extended periods of time. Spends long periods of time communicating with customers and others by telephone. Generally wears a headset for extended periods of time. Must be fluent in Korean language.

This is a Regular Full-time position with benefits.

The pay range for this position is $952.00/week - $1094.50/week.
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