Billingual in Spanish -Customer Service

Do you have great customer service skills and are you bilingual in Spanish?  Do you have retail/sales backround and want a career change?  We have an exciting company that offers great pay as well as incentives!!!  We are looking for people who have a great phone voice and can exude that personality over the phone.  We are looking for employees who love to help people. We have multiple positions open!

 

Environment : Call Center- customer service/sales located in Santa Ana, CA

 

Job Purpose:

Maintains customer relationship by responding to inquiries; documenting actions.



Duties:

* Prepares for customer inquiries by studying products, services, and customer service processes.



* Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer.



* Records customer inquiries by documenting inquiry and response in customers' accounts.



* Improves quality service by recommending improved processes; identifying new product and service applications to the customer as well to family and friends.

*Bilingual in Spanish is a must


* Accomplishes customer service and organization mission by completing related results as needed.



Skills/Qualifications:

Product Knowledge, Informing Others, Data Entry Skills, Organization, Analyzing Information, Verbal Communication, Reporting Skills, Managing Processes, Customer Focus, General Consulting Skills, Multi-tasking Puctuality and great attendace is a must!! Call center experience is prefered but is not needed.Kelly Services is an Equal Opportunity EmployerContact?Information?:.Kelly Services