Business Customer Service Representative II

Job Title: BUSINESS CUSTOMER SERVICE REPRESENTATIVE II

We're looking for future leaders. Individuals with the Yes you can attitude that want to not only be a part of a communications and entertainment revolution, but lead it into a new era! Global communications is exploding and Sprint Nextel is leading the charge into a whole new world of communications and entertainment convergence. With the combination of an industries best assets and its most talented workforce, Sprint Nextel offers you more than just a career: we offer you a leadership role in a company that is leading a revolution. Embrace this opportunity to be a part of something revolutionary.

Expert or technical non-exempt role. Serves as a subject matter expert in service, production, or support area of responsibility. May serve in a lead capacity. Interacts with customers and company sales and/or service representatives to handle a variety of functions. May answer non-technical questions regarding company products.

Determines the status of returns, repairs, replacements, orders, delivery schedules, etc. Maintains records of returns, schedule changes, product enhancements or changes, product pricing and resolves return credit problems. May answer billing questions. May take orders by telephone and correspondence from customers and representatives, quotes prices and delivery dates. Receives company bonus and is not eligible for customer service or sales incentives.

Determine the status of returns, repairs, replacements, orders, delivery schedules, etc. Maintains records of returns, schedule changes, product enhancements or changes, product pricing and resolves return credit problems. May answer billing questions. May take orders by telephone and correspondence from customers and representatives, quotes prices and delivery dates. Receives company bonus and is not eligible for customer service or sales incentives.

Only Sprint Nextel has the key assets and marketability to take your career to the next level. With a culture that promotes diverse thought and inclusiveness along with a value system that focuses on the individual, Sprint Nextel gives employees the opportunity to spread their wings and grow their careers. We're looking for talented people to be our future leaders.

Sprint Nextel is proud to be an EEO/AA employer. We value diversity and offer a quality workplace. The single largest factor to the success of Sprint Nextel resides with our employees. We value their efforts and provide them with a competitive benefits package. To review a few of these top-notch benefits, visit