CAE-Retention Rep 2

Looking for a new career challenge? You're in the right place! If you're ready to seek new challenges and be a contributor in an organization that is an industry leader, why not join the many faces of Comcast? With an employee base of approximately 60,000 and a commitment to a diverse workplace, we offer opportunities in every region of the country. With positions from entry level to senior executive, in an array of areas including technical, creative, business and administrative, Comcast is the company that you're looking for.

Become one of the many faces of Comcast today. Your new career may be only a few clicks away!
Major Duty & Responsibilities:


Handle inbound calls from cable, internet, and voice customers who request service disconnection.

Saves and sells the value of our video, data and phone products by properly aligning their features, benefits and price with the wants and needs of our customers.

Provide exceptional customer care across all call types including escalations, technical support and billing.

Identify reasons for disconnect and overcome objections to retain customers

Establish customer trust and commitment by helping to resolve customer concerns.

Track the primary reasons for requests to disconnect service in specific geographic areas by competition and forward the information to the appropriate departments for further investigation.

Identify problems experienced by customers and utilize problem-solving skills to correct the issue and satisfy the customer.

Take-ownership of customers' concerns and acts as a primary contact, providing your name and telephone extension to help build confidence.

Act as intermediary between the customer and appropriate departments to ensure customer satisfaction.

Maintain cutting-edge knowledge of all Comcast products and services to provide exceptional service to our customers

Knowledgeable of all marketing campaigns, competitive campaigns and pricing. Utilizes appropriate company resources in retaining customers.

Knowledgeable in all competitive offers. Communicate the benefits and value of Comcast video, data and phone products over competitors' products.
Provides all activities associated with troubleshooting customer support issues, selling, retaining, repair coordination, billing, and general customer support for CDP or Comcast Digital Voice, Comcast Cable, and Comcast Internet services and products.


Punctual, regular, and consistent attendance is required. Must be available for overtime or extended hours, as needed.
Punctual, regular, and consistent attendance.Punctual, regular, and consistent attendance.

Qualifications
Provides all activities associated with troubleshooting customer support issues, selling, retaining, repair coordination, billing, and general customer support for CDP or Comcast Digital Voice, Comcast Cable, and Comcast Internet services and products.

Ability to work overtime, as needed. Comcast is an Equal Employment Opportunity/Affirmative Action/Drug-free workplace employer.


To submit a resume for this position,