CUSTOMER CARE REPRESENTAVE

Time Warner Cable Customer Care Representative purpose is to provide information and assistance on all aspects of cable services to potential and current customers by telephone.

 

MAJOR JOB DUTIES:Receive high volume of incoming phone calls and respond to inquiries in a manner which meets high quality, productivity and other performance standards.  Sell and upgrade company core products in accordance with company requirements and customer needs. - Save customers from disconnecting services whenever possible. Provide information regarding products and services, billing, repair, collections and respond to other types of inquiries. Respond to customer complaints in a professional manner; attempt to resolve complaints successfully in accordance with established guidelines. Inform supervision/management of all unresolved complaints. Attempt to troubleshoot customers' service problems and schedule field service calls when necessary. Schedule customer appointments in accordance with established procedures. Document customer transactions accurately in ACSR Coordinate with co-workers, lead persons and other departments as appropriate.

 

SKILLS AND QUALIFICATIONS: Requires heavy phone volume experience in a customer service capacity. Automatic call distribution experience with sales experience preferred. Customer service/public relations, telecommunications and data terminal experience also preferred. Must have basic math, reading, writing, and organizational skills with strong initiative. Must have pleasant personality, telephone manner and capability to work independently. Must be available to work days, evenings, weekends and split shifts as required. Typing speed of 40 WPM is required.

 

WORKING CONDITIONS: Will be sitting at a desk taking phone calls and working on a computer terminal in office cubicle 95% of the time. Sitting for long periods of time while inputting on a keyboard, taking a high volume of phone calls and speaking with customers on the telephone using a headset. Also requires reading, writing and organizing paperwork.

 

Presently we are hiring in these areas: Hollywood req#64523BR, Culver City req#64522BR, Garden Grove req#64495 and Chatsworth req#64499BR.

 

Please apply online for the Customer Care Rep on one of the requisitions above. Apply online to: www.timewarnercable.com/careers

 

Time Warner Cable supports a drug free environment EOE/M/F/D/V