CUSTOMER SERVICE REP I

PepsiCo is a world leader in convenient foods and beverages, with 2005 revenues of more than $32 billion and more than 157,000 employees.

The company consists of Frito-Lay North America, PepsiCo Beverages North America, PepsiCo International and Quaker Foods North America. PepsiCo brands are available in nearly 200 countries and territories and generate sales at the retail level of about $85 billion.

PepsiCo offers product choices to meet a broad variety of needs and preference -- from fun-for-you items to product choices that contribute to healthier lifestyles.

PepsiCo's mission is "To be the world's premier consumer products company focused on convenient foods and beverages. We seek to produce healthy financial rewards to investors as we provide opportunities for growth and enrichment to our employees, our business partners and the communities in which we operate. And in everything we do, we strive for honesty, fairness and integrity."

Total ownership for delivering customer service to RSRs, DSLs, and ZBMs regarding the identification and resolution of sales settlement balance issues and RSR commission exceptions. Position is largely handling phone calls, and includes research and resolution of issues initiated by a RSR or DSL phone call. Applicant must be able to work until 6pm (Monday-Friday).

Key responsibilities include, but are not limited to, the following:
?* Monitor and own resolution for all calls
?* Respond to and resolve complex inquiries/correspondences from RSRs, DSLs and ZBMs
?* Team with experts to gain resolution (contacts within AR, SA and Payroll)
?* Research issues and communicate resolution actions to RSR
?* Mentor and build capability within team
?* Identify and communicate critical process or system issues to Team Coordinator
?* Make best practice recommendations regarding process and tools
?* Leverage contacts to research and identify process or system issues

High school diploma or equivalent required

Candidate must be able and available to work from 9:30 am - 6:00 pm, Monday - Friday
Strong customer service skills (including empathy, listening, tolerance, objectivity and follow through) Strong computer skills (MS Office tools such as Excel, Word and Outlook)

Preferred Qualifications:
?* Call Center experience
?* Strong time management, analytical and resolution skills
?* Basic Accounting knowledge
?* Detailed knowledge of sales settlement and commission processes helpful but not required
?* Solid understanding of general business processes (A/R and Payroll)
?* Adaptability/Flexibility - job is customer focused, scope and hours are driven by customer needs, which may change over time
?* Drive for results that includes a sense of urgency
?* Clear communication skills (verbal and written)
?* Good listening skills
?* Ability to diffuse conflict
?* Team player