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CUSTOMER SERVICE REPRESENTATIVE/CALL CENTER
| Details |
Country: USA
Location: CA Walnut
Total applied: 2
Relevant Work Experience: 1+ to 2 Years
Career Level: Experienced (Non-Manager)
Education Level: Some College Coursework Completed
Job Type: Employee
Job Status: Full Time
Job Shift: First Shift (Day)
Salary: From 8.25 to 10.00 USD per hour
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CUSTOMER SERVICE REPRESENTATIVE/CALL CENTER
AccessoryGeeks.com is seeking a professional & dedicated customer service representative!
We are a fast growing on-line retail store that serves the cellular accessory market.
Located conveniently in Walnut, CA by near the 57, 60, 210, 10 freeways. We are completely dedicated to our customers to fill the goal for perfection!
Please apply online or call Karen at (909) 468-9480.
Duties:
* Determines requirements by working with customers.
* Answers inquiries by clarifying desired information; researching, locating, and providing information.
* Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
* Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
* Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
* Maintains call center database by entering information.
* Keeps equipment operational by following established procedures; reporting malfunctions.
* Updates job knowledge by participating in educational opportunities.
* Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Skills/Qualifications:
Customer Focus, Customer Service, Data Entry Skills, Listening, Phone Skills, Verbal Communication, Building Relationships, People Skills, Interpersonal Savvy, Problem Solving, Multi-tasking
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