CUSTOMER SERVICE SPECIALIST I

Seeking the Best.
...means finding professionals who want to rise above and experience new challenges in a dynamic work environment. It also means offering the best opportunities and benefits in return. Join one of the most recognized and respected names in health care, and you'll soon understand what makes a career with Regence second to none.

CUSTOMER SERVICE SPECIALIST I
Lewiston, ID

Provide customer service in the following role:
Provide information, education and assistance to members, providers, other insurance companies, attorneys, agents/brokers or other member representatives on recorded phone lines regarding benefits, claims and eligibility
Act as the primary contact between the corporation and members and providers
Provide excellent customer service to both members and providers to retaining customers and contribute to the overall success of the corporation

Combine your strong communication skills and previous customer service experience with the following skills:
High school Degree or GED
A minimum of 1 year customer service call center experience or customer service experience such as insurance, retail, banking, restaurant, hospital medical office or other experience with extensive customer service contact
30 wpm keyboarding skills with 95% accuracy
Knowledge of medical terminology and coding preferred
Ability to apply mathematical concepts and calculations
Strong oral, written and interpersonal skills and strong customer-service skills, including courteous telephone etiquette
Ability to interpret policies and procedures and communicate effectively
Must make decisions and exercise good judgment in a complex and rapidly changing environment
Ability to work under stress and pressure and respond to inquiries with tact, diplomacy and patience
Ability to adapt to a fast-paced environment and learn and retain new or evolving information and procedures
Ability to exercise discretion on sensitive and confidential matters
Demonstrate initiative in researching and resolving benefit, eligibility and claims issues
Understand and apply correct punctuation, spelling, grammar and proof-reading skills
Experience working in a team environment
Demonstrate initiative in researching and resolving benefit, eligibility and claims issues
Excellent grammar and proof-reading skills
PC proficiency and prior experience in a PC environment

Hard work and dedication is rewarded at Regence:
We offer a competitive salary and an excellent benefits package.

For consideration, please apply online at www.regence.com/careers

We are an equal opportunity employer dedicated to workforce diversity and a drug and smoke-free workplace. Drug Screening and Background Check is required.

www.regence.com

Apply Online: www.regence.com/careers