CUSTOMER SERVICE SUPPORT REP III

DID YOU KNOW? Novellus Systems Inc. is helping our customers bring to-market the most cutting-edge technologies available today; from the world?s fastest computer chips, to the coolest video games, as well as applications in digital, audio, automotive, security, broadband and wireless communications solutions. Our development concepts have changed the face of semiconductor manufacturing. Novellus Systems, Inc. is a growing organization with reported revenues of close to $1 billion annually. Our success is due to one incredible advantage our employees. If you understand a profound commitment to customer satisfaction and believe in working for the highest quality standards, then you will make a great addition to the Novellus team and we would love to talk to you today!!
Interacts with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. Determines the status of equipment returns, repairs, replacements, sales orders and delivery schedules. May schedule field service repair calls. Handles requests for additional company materials. Maintains records of returns, schedule changes, product enhancements or changes and product pricing, and resolves return credit problems.
SKILL: Has substantial understanding of the job, and applies knowledge and skills to complete a wide range of tasks.
JOB COMPLEXITY: Works on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations.
SUPERVISION: Normally receives little instruction on daily work, general instructions on newly introduced assignments.
EXPERIENCE: Typically requires a minimum of 2 - 4 years of related experience.

TO APPLY: CLICK HERENovellus Systems, Inc. is an Equal Opportunity Employer.