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Call Center / Customer Service Manager
| Details |
Country: USA
Location: CT Shelton
Total applied: 21
Relevant Work Experience: 2+ to 5 Years
Career Level: Manager (Manager/Supervisor of Staff)
Education Level: Bachelor's Degree
Job Type: Employee
Job Status: Full Time
Job Shift: First Shift (Day)
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Call Center / Customer Service Manager
CALL CENTER / CUSTOMER SERVICE MANAGER
Please visit our website at www.mbi-inc.com.
MBI, Inc., a half-billion dollar consumer products company seeks a talented and proven manager to run the Shelton, CT call center of its Danbury Mint division.
The primary role of the Call Center Manager is to manage first line supervisors who are responsible for the day-to-day operations of 50-75 associates, developing the supervisory team and providing leadership and training. The Manager will further be responsible for monitoring staffing and volume, sourcing and managing outside call centers, and identifying and analyzing trends to develop accurate production forecasts in order to ensure the delivery of superlative customer service.
Successful candidates will have a minimum of 3 years management experience in a high-volume customer service call center, and familiarity with all call center functions. Hands-on experience utilizing various types of technology such as CentreVu, IEX TotalView, CMS, and NICE monitoring systems is preferred, along with experience with IVR technology. The successful candidate must work to very high standards, be action-oriented and be a decision-maker with a strong track record of accomplishment.
This is an exceptional opportunity for a high-energy individual to join a small management team and have an immediate impact. We offer a competitive salary and excellent benefits package, including profit sharing and 401(k) plans. If you qualify, send your resume, cover letter and salary history in Word format to:
MBI, Inc.
47 Richards Avenue
Norwalk, CT 06856
Attn: HR Manager
Email Address: monster@mbi-inc.com
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