Call Center Manager - Technical Support

What We do:

Cablevision Systems Corporation (NYSE: CVC) is one of the nation's leading telecommunications and entertainment companies. Its portfolio of operations ranges from robust cable television packages, high-speed Internet access and local telephone service to championship professional sports teams and award-winning national and regional television networks. Driving Cablevision's success is the company's commitment to customer connectivity and its sophisticated new digital platform. The fastest, most efficient way to integrate entertainment, information and telecommunications services, this platform supports 110+ analog channels, lightening-fast Internet connections via cable modem and telephone service, while paving the way for new digital set-top boxes, and advances in e-commerce and future technologies. Headquartered in Bethpage, NY, Cablevision serves more than 3 million cable customers primarily in the New York Metropolitan Area.


We are currently seeking talented professionals to join our staff. Our continued success and growth has produced the following opportunity:



Call Center Manager - Technical Support Group

Location: Shelton, CT



Responsible for all daily activities that function within the department, including managing and supervising all personnel to maintain the most efficient and professional operation. Ensures professionalism within the department on dress code and phone technique through frequent review of quality monitoring programs. Reviews and reports on all statistics on a weekly and monthly basis. Ensures schedule adherence by all staff members to ensure we meet our goals across all shifts. Processes all reviews and evaluations. Hires and disciplines Call Center staff. Participates in special projects and performs other duties as assigned.


Qualifications: Bachelor's degree or Master's preferred with 4 years supervisory experience within a Call Center environment required. Excellent communication and administrative skills with exceptional interpersonal skills. Must possess the ability to work in a high-volume, dynamic environment and to engender a positive "can do" attitude in others. Demonstrated ability to lead the activities of 100+ employees operating across a variety of shifts. Management skills necessary to effectuate change and fuel the implementation of strategic planning over cross-functional areas. Knowledge of Networking, Internet Services and Technical skills beneficial. Ability to work rotating shifts including weekends and holidays.


Directions on how to apply: Cablevision offers a competitive compensation and benefits package. If interested in this position, please click on the position title below to submit an online application.

 

274BR : Call Center Manager - CT

 

An Equal Opportunity Employer, M/F/V/D