Call Center Team Lead/Client Manager

SUMMARY: Manages the day-to-day activities and projects of the
Curriculum Administrators.

 

 ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.
Other duties may be assigned.
* Establish performance goals for the Curriculum Administrators
* Provide feedback on job performance
* Delegate projects
* Coordinate and facilitate staff meetings
* Recommend staffing changes as appropriate
* Monitor quality of all delivery within the team
* Maintain Call Center reports on a monthly basis
* Assist with new implementations within the call center
* Manage and resolve client issues
* Willingness to travel to client sites


EDUCATION/EXPERIENCE REQUIRED:
* 3-8 years of call center or client management experience
* Bachelors degree in a related discipline
* 3-5 years of project management experience

* Customer service oriented, good people skills
* Computer knowledge and proficiency in math and spreadsheets

GP offers an exceptional benefits package which includes, but not limited to: Paid Vacation and Holidays, Medical, Vision and Dental Benefits, 401K, Tuition Reimbursement, Competitive Salary, and Casual Work Environment.

General Physics (GP) is an international performance improvement company providing a full spectrum of custom training, engineering, environmental and support services. Our clients range from Global 500 companies such as DaimlerChrysler, EDS, General Motors, IBM, Lockheed Martin, US Steel to government organizations such as Naval Undersea Warfare Center and NASA. We employ more than 1500 professionals who are the best in their fields.

General Physics Corporation is an Affirmative Action/Equal Opportunity EmployerFor quick consideration
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