Call Center/Technical Support - Contract-to-Hire - Multiple Openings!

Parker Technical is currently recruiting for multiple Call Center/Technical Support Representatives to join a great company in Bellevue. These are contract-to-hire opportunities starting on July 10th.  Interviews will take place through July 7th.  Benefits include: free bus pass/parking, free beverages, casual environment, and raise when hired as a full-time employee. Job Description: -Provide "End User" technical support to both Merchants and Resellers via phone, email or chat -Responds to incoming customer questions quickly, proficiently and professionally. -Answers merchant questions and resolves technical support problems related to the system, billing, account management and linking. -Thoroughly describes and documents work using call ticketing systems.  -Escalates tickets to Managers, Tier 3 technicians, Reseller group or Specialists as needed. -Make updates to the ticketing system with current status of all ongoing issues and contacts merchants.  -Collects feedback on product issues and escalates to the proper groups. -Responsible for accurately logging into and out of time keeping system. -Works on special projects and performs other duties as assigned. 
Essential Job Duties: -Understand the products and services this company provides. -Understanding of basic HTML with a preference for some knowledge of common scripting languages (Perl, ASP, PHP) -Basic understanding of the credit card process. -Data entry skills, 40+ WPM preferred -Excellent written and oral communication skills. Education and/or Experience Requirements: -Should have customer service experience, Wireless or Internet experience preferred -Proficient PC skills, including Word, Excel, Outlook -BA or equivalent customer support experience.  -Must be available to work between 6am-6pm any day of the week, including weekends. -Must pass a background and credit check.Please email your resume as a Word attachment to betsyb@parkerservices.com